Christian Phillips
Howell,NJ
Summary
Dedicated and reliable detail-oriented professional with over five years of experience in customer service. Eager to leverage exceptional communication, problem-solving, and interpersonal skills to enhance customer satisfaction and contribute to team objectives. Known for strong focus on collaboration and achieving positive outcomes.
Overview
6
6
years of professional experience
Work History
Customer Service Rep / Administration
Midrose Enterprises
06.2019 - Current
- Answered and responded customer calls and email correspondence
- Responding to all inquiries and concerns regarding billing and maintenance in a courteous and effective manner
- Log and tracked paid invoices
- Report customer feedback to management, including any signs of customer dissatisfaction
- Track maintenance work orders as required and notify customers of updates
- Maintain records of damages, follow up with appropriate parties for proper notification
- All spreadsheet logs are kept tracked and updated such as rentals, maintenance, utility, violations, warranties and building compliance
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Commercial Lines Representative
NJM Insurance
04.2024 - 10.2024
- Answer and respond to customer calls and emails concerning their commercial insurance policies, as well as general insurance inquiries
- Provided customers with specific account information, update and maintain accounts as requested, performing the appropriate research, and using the necessary resources to ensure accurate, efficient, and expedient responses
- Utilized company and departmental policies, procedures, work rules, and additional sources of guidance, including leadership, to make informed decisions regarding account protection, collections, and adjustments
- Perform transactions related to and including activation of new customer accounts
- Communicate general information to address customer needs, including but not limited to web-based applications, payment options, payment locations and contact info, payment terms and information intended to help customers better understand their service, bills, or account status
- Prepare and send customer correspondence letters regarding bankruptcies accounts and collections
- Manage the addition and removal of drivers and vehicles from insurance policies upon request from customers or brokers
- Renew commercial insurance policies, ensuring they remain up to date and making any necessary adjustments
- Provide companies with their loss run data for the past five years
- Ensure that customer mail correspondence is delivered to the correct address, addressing any issues with the current mailing address as they arise
Intern Case Worker
Paradise Psychiatric Rehabilitation Center
03.2023 - 05.2023
- Responsible for providing daily structure for outpatient groups
- Organized and filed client charts
- Communicate all significant changes in the client’s behavior level and notable incidents to the appropriate team leader / supervisor
- Observed clients providing optimal care for clients
- Completing clients encounter notes
- Leading group rehabilitation discussions
- Updating and managing clients online files
Guest Advisor
Petco
10.2020 - 07.2021
- Drives sales through engagement of customers, suggestive selling, and sharing product knowledge
- Processes payments by totaling purchases, processing checks, cash, and store or other credit and debit cards
- Manages financial transactions
- Greets and receives customers in a welcoming manner
Education
Bachelor of Psychology - General Psychology
Walden University
Minneapolis, MN12-2025
Associates of Psychology - General Psychology
Morgan State University
Baltimore, MD12.2023
Diploma of Archdiocese of Newark -
Roselle Catholic High School
Roselle, NJ06.2018
Skills
- SAP / CRM
- Escalated Calls
- Managing Electronic Filing
- Microsoft Office
- Customer service
- Active listening
- Critical thinking
- Problem resolution
- Relationship building
- Customer relations
Timeline
Commercial Lines Representative
NJM Insurance
04.2024 - 10.2024
Intern Case Worker
Paradise Psychiatric Rehabilitation Center
03.2023 - 05.2023
Guest Advisor
Petco
10.2020 - 07.2021
Customer Service Rep / Administration
Midrose Enterprises
06.2019 - Current
Associates of Psychology - General Psychology
Morgan State University
Diploma of Archdiocese of Newark -
Roselle Catholic High School
Bachelor of Psychology - General Psychology
Walden University
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