Summary

Overview

Work History

Education

Skills

Timeline

Christian Phillips

Howell,NJ

Summary

Dedicated and reliable detail-oriented professional with over five years of experience in customer service. Eager to leverage exceptional communication, problem-solving, and interpersonal skills to enhance customer satisfaction and contribute to team objectives. Known for strong focus on collaboration and achieving positive outcomes.

Overview

years of professional experience

Work History

Customer Service Rep / Administration

Midrose Enterprises

Roselle, NJ

06.2019 - Current

Answered and responded customer calls and email correspondence
Responding to all inquiries and concerns regarding billing and maintenance in a courteous and effective manner
Log and tracked paid invoices
Report customer feedback to management, including any signs of customer dissatisfaction
Track maintenance work orders as required and notify customers of updates
Maintain records of damages, follow up with appropriate parties for proper notification
All spreadsheet logs are kept tracked and updated such as rentals, maintenance, utility, violations, warranties and building compliance
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Responded to customer requests for products, services, and company information.

Commercial Lines Representative

NJM Insurance

Trenton, NJ

04.2024 - 10.2024

Answer and respond to customer calls and emails concerning their commercial insurance policies, as well as general insurance inquiries
Provided customers with specific account information, update and maintain accounts as requested, performing the appropriate research, and using the necessary resources to ensure accurate, efficient, and expedient responses
Utilized company and departmental policies, procedures, work rules, and additional sources of guidance, including leadership, to make informed decisions regarding account protection, collections, and adjustments
Perform transactions related to and including activation of new customer accounts
Communicate general information to address customer needs, including but not limited to web-based applications, payment options, payment locations and contact info, payment terms and information intended to help customers better understand their service, bills, or account status
Prepare and send customer correspondence letters regarding bankruptcies accounts and collections
Manage the addition and removal of drivers and vehicles from insurance policies upon request from customers or brokers
Renew commercial insurance policies, ensuring they remain up to date and making any necessary adjustments
Provide companies with their loss run data for the past five years
Ensure that customer mail correspondence is delivered to the correct address, addressing any issues with the current mailing address as they arise

Intern Case Worker

Paradise Psychiatric Rehabilitation Center

Baltimore, MD

03.2023 - 05.2023

Responsible for providing daily structure for outpatient groups
Organized and filed client charts
Communicate all significant changes in the client’s behavior level and notable incidents to the appropriate team leader / supervisor
Observed clients providing optimal care for clients
Completing clients encounter notes
Leading group rehabilitation discussions
Updating and managing clients online files

Guest Advisor

Petco

North Plainfield, NJ

10.2020 - 07.2021

Drives sales through engagement of customers, suggestive selling, and sharing product knowledge
Processes payments by totaling purchases, processing checks, cash, and store or other credit and debit cards
Manages financial transactions
Greets and receives customers in a welcoming manner

Education

Bachelor of Psychology - General Psychology

Walden University

Minneapolis, MN

12-2025

Associates of Psychology - General Psychology

Morgan State University