Christian Psomas
Colorado Springs,CO
Summary
Diligent, strategic, experienced in establishing relationships, identifying customer needs and implementing solutions. Focused on approaches to improve the customer experience and goals while maintaining internal objectives. Detail-oriented team player with strong communication and organizational skills.
Overview
5
5
years of professional experience
Work History
Insurance Agent
Family First Life
08.2023 - Current
- Built relationships with clients using active listening and issue resolution to provide excellent service
- Identified financial needs to align products with long-term goals
- Worked with sales teams to collaboratively reach targets, consistently meeting and exceeding team quotas
Dealer Service Analyst - Loan Originations
Ford Motor Credit Company
07.2021 - 07.2023
- Understood consumer risk analysis and completed underwriting of credit applications for Ford Motor dealerships all across the midwest and western regions
- Deepened relationships with dealer finance managers, owners and sales managers to develop and retain business
- Implemented purchasing strategies to meet internal target objectives through market share analysis and gross loss budget management
Customer Service Representative - Loss Prevention
Ford Motor Credit Company
09.2018 - 06.2021
- Served as account manager and initial point of contact for delinquent customers over 30 days
- Initiated, followed up through phone calls and emails that led to customer contact while de-escalating problematic customer concerns
- Maintained customer accounts through rigorous investigative and analytical processes, which created better customer communication
Education
BBA - Business Administration And Management
University of La Verne
La Verne, CA06.2018
Skills
- Budget Management
- Business Development
- Contract Negotiating
- Cross-Functional Communication
- Customer Account Management
- Customer Service/Relationship Management
- Organizational Development
- Risk Assessment
Accomplishments
2021 Annual One Ford Driving Force Award - Leadership and performance award
2020 Top Achiever - Recognized as team's top performer of the year
Timeline
Insurance Agent
Family First Life
08.2023 - Current
Dealer Service Analyst - Loan Originations
Ford Motor Credit Company
07.2021 - 07.2023
Customer Service Representative - Loss Prevention
Ford Motor Credit Company
09.2018 - 06.2021
BBA - Business Administration And Management
University of La Verne
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