Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Certification
Hobbies
Timeline
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CHRISTIAN RAMBONNET

The Colony,TX

Summary

Dynamic individual with hands-on experience in telecommunications and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Overview

16
16
years of professional experience
1
1
Certification

Work History

SR Specialist Technical Consultant

AT&T
10.2023 - Current
  • Managed complex projects from inception to completion, ensuring timely delivery and client satisfaction.
  • Increased client retention rate by building strong relationships through effective communication, understanding their goals, and delivering tailored technology solutions.
  • Resolved complex technical issues, restoring system functionality and minimizing downtime.
  • Mentored fellow team members in advanced technical concepts, fostering a collaborative work environment where ideas were freely exchanged.

Assistant Manager

AT&T Mobility
06.2021 - 09.2023
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.
  • Developed strategy to increase sales and drive profits.

Integrated Solutions Consultant

AT&T Mobility
12.2019 - 06.2021
  • Implement up-selling strategies, encompassing recommendation of accessories and complementary purchases
  • Conduct on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects
  • Coach employees in successful selling methods and encouraged cross-selling to drive revenue
  • Handle all customer relations issues pleasantly, enabling quick resolution and client satisfaction
  • Achieve top performance by strategically adapting to rapidly changing, competitive environment

Mobile Event Expert

AT&T Mobility
02.2019 - 12.2019
  • Developed planning strategies while creating and maintaining best practices for budgets, project plans, event timeline's and presentations
  • Generated leads per special events, resulting in new revenues
  • Monthly sales goals met and exceed and received multiple awards
  • Managed administrative logistics of events planning, including contract signing, fee collection, event booking and event promotions
  • Directed marketing projects at all stages, including conceptual planning, schedule management and final implementation
  • Leader in change and helped other exceed goals
  • Projected more than 30 sales during month to month and achieved 100% of target

Retail Sales Consultant

AT&T Mobility
08.2010 - 02.2019
  • Exceeded sales goals by utilizing exemplary customer service skills
  • Communicated accurate information about promotions, customer programs and products, providing exceptional customer service and driving retention
  • Successfully managed high volumes of client-facing interactions and established strong rapport with Business owners
  • Lead team to exceed goals, by driving organizational skills
  • Analytical, tactful and leadership skills with organization
  • Multiple awards in sales and recognition for outstanding performance
  • Motivated Team members and provided knowledge on how to exceed goals, help others become successful
  • Utilized strong customer service skills to meet and exceed sales goals by 120%

Best Buy

DFW
10.2009 - 08.2010
  • Created detailed estimates and accurate work order documentation, factoring in labor costs and materials needed to successfully complete high-quality work
  • Developed and implemented effective tracking and monitoring systems to enhance overall production efficiency and reduce operating costs
  • Charged with staffing, performance management and reviews, coaching, mentoring, salary development and budget allocations
  • Install manager, sales manager turned lowest performing location to most profitable in Dallas, Fort Worth market
  • Successfully led key projects which resulted in 100%
  • Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity
  • Increased customer retention and satisfaction by closely monitored team member performance and assessing problematic practices

Sales Manager

Autosound Security
11.2008 - 10.2009
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands
  • Supervised 6 of employees in install bay and 3 in remote locations
  • Built relationships with customers and community to establish long-term business growth
  • Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions
  • Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations

Education

Associate of Science - General

Dallas County Community College
Dallas, TX
06.2022

Bachelor of Arts - General Studies

University of North Texas
Denton, TX
2021

Skills

  • Bilingual
  • Problem solving
  • Vendor relationship management
  • Persuasive communication
  • Strategic planning
  • Business development
  • Microsoft Office
  • Organizational Skills
  • Corporate event expertise
  • Event sales
  • Customer service-oriented
  • Leadership
  • Sales and marketing
  • Analytical problem solver
  • Building Effective Relationships

Accomplishments

  • Supervised team of 12 staff members
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls
  • Achieved status as one of the top sales performers in the region
  • Exceed Sales goals
  • Asked to present sales skills multiple times
  • Business Expert
  • Cor Climber X2

Certification

  • MECP advanced certification
  • Microsoft Certified Application Specialist (MCAS)
  • 40 Hours Non-Destructive Safety

Hobbies

  • Automotive
  • 12 Volt wiring Diagnostics
  • Rebuilding engines

Timeline

SR Specialist Technical Consultant

AT&T
10.2023 - Current

Assistant Manager

AT&T Mobility
06.2021 - 09.2023

Integrated Solutions Consultant

AT&T Mobility
12.2019 - 06.2021

Mobile Event Expert

AT&T Mobility
02.2019 - 12.2019

Retail Sales Consultant

AT&T Mobility
08.2010 - 02.2019

Best Buy

DFW
10.2009 - 08.2010

Sales Manager

Autosound Security
11.2008 - 10.2009

Associate of Science - General

Dallas County Community College

Bachelor of Arts - General Studies

University of North Texas

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CHRISTIAN RAMBONNET