Summary
Overview
Work History
Education
Skills
Timeline

Christian Ramirez

San Francisco,CA

Summary

A highly motivated and detail-oriented IT Support Specialist seeking a challenging position in an organization that allows for the use of technical and interpersonal skills.

Excellent problem-solving skills and ability to effectively communicate technical information to non-technical individuals

Overview

9
9
years of professional experience

Work History

Support engineer / Imaging specialist

Robinhood
04.2022 - Current
  • Managed inventory coming in and out of storage facility ensuring all asserts are labeled, sorted, and accounted for properly
  • Contributed to the documentation of technical processes and procedures.
  • Collaborate with the IT team to implement process improvements to increase efficiency.
  • Respond to customer inquiries via JIRA, slack, email, and in-person regarding technical issues and provide prompt resolution
  • Set up new employees with hardware and software, ensuring the secure transfer of sensitive data.

Genius

Apple, Inc
06.2018 - 12.2021
  • Taught customers with diverse experience levels how to use their products and gave personal demonstrations
  • Resolved daily software and hardware troubleshooting tasks to enrich the customer journey
  • Selected to assist in a small merchandising team to prepare for launch day when new products are released
  • Configured and Imaged new and demo devices using tools such as Self-service and Rio
  • Repaired devices using the technical skills learned through certified training
  • Maintained a high number of same unit repairs

Product Specialist

San Francisco Toyota
11.2014 - 06.2018


  • Maintain focus on key priorities despite conflicting demands in a fast paced and demanding environment
  • Build and maintain positive, lasting relationships between customers and Toyota
  • Researched product's technical specifications and accurately communicated information to best help the customer
  • Diplomatically correct customer expectations regarding pricing


Server

Il Principe
03.2014 - 10.2014
  • Actively listened to guests to pair current offerings with their individual preferences
  • Engaged customers in a kind, approachable manner
  • Created a welcoming environment for new and returning patrons

Education

City College of San Francisco

Associate of Science - Computer Science

Skills

  • Knowledge Base
  • Complex Problem-Solving
  • Problem Resolution
  • Team Support

Timeline

Support engineer / Imaging specialist - Robinhood
04.2022 - Current
Genius - Apple, Inc
06.2018 - 12.2021
Product Specialist - San Francisco Toyota
11.2014 - 06.2018
Server - Il Principe
03.2014 - 10.2014
City College of San Francisco - ,
- Associate of Science, Computer Science

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Christian Ramirez