Summary
Overview
Work History
Education
Skills
Certification
Timeline
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CHRISTIAN ROSS

Glenside,PA

Summary

As a certified IT professional, I've built a foundation in technology management, specializing in client relations, quality assurance, and workflow processes. My hands-on experience with cyberlaw case studies, threat mitigation, vulnerability assessments, and encryption showcases my preliminary immersion in the cybersecurity realm. My minor in Cyber Criminology and ongoing pursuit of a Master's degree in Cybersecurity echo my genuine excitement and eagerness to delve deeper and grow within this ever-evolving field.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Systems Support Analyst/Head of Asset Management

Health Advocate
09.2021 - Current
  • Manage resolution of inbound technical support calls, email, and web-based support requests quickly, professionally, and efficiently
  • Handle resolution of multiple issues on given day
  • Troubleshoot desktop, phone, and call center application issues
  • Setup new PCs including systems configuration and application installs
  • Update firmware on Wyse, Laptops, and all additional hardware
  • Laptop Imaging
  • Provide backup for department leads
  • Manage all Hardware inventory
  • Account New Employee accounts
  • Provide account access with Active Dictionary.

Help Desk

CyberHood
05.2019 - 04.2020
  • Provided assistance with help desk requests, troubleshooting printer issues, new employee onboarding, and additional requests as appropriate
  • Provided a high level of customer service while supporting employees daily
  • Solved or escalated Help Desk tickets
  • Provide quality remote and onsite Windows/Mac support for our clients
  • Field inbound trouble calls and use remote monitoring and testing tools to identify, troubleshoot and resolve end user issues
  • Troubleshoot Windows, Office and other application issues.

System Security Technician

Stenton Beer
06.2014 - 06.2015
  • Maintained the integrity of the company's virtual assets and created summaries of trends that helped determine technology changes and improvements
  • Successfully administered and set up physical security protocols
  • Transporting tools and materials to various work sites
  • Successfully administered and set up physical security protocols
  • Providing level 1 technical support to customers and other employees
  • Documented work by completing work orders on each job and maintaining files.

Data Entry Technician

United Check Cashing
02.2010 - 10.2013
  • Gathered data from employees for detailed and meticulous data entry that helped a small business succeed and opened a second branch through use of strong technical and analytical skills
  • Maintained the integrity of the company's virtual assets and created summaries of trends that helped determine technology changes and improvements.

Education

MS CyberSecurity -

Depaul University
Chicago, Illinois
12.2025

Bachelor's in History / Cyber criminology -

University of Alabama
Tuscaloosa, AL
05.2019

Skills

  • Active Directory
  • Imaging
  • Hardware Troubleshooting
  • Printer/ Copier configuration/installation
  • Mobile OS Support
  • MacOS
  • Windows 7,8,10
  • Command Line Tools

Certification

  • CompTIA Security+


Timeline

Systems Support Analyst/Head of Asset Management

Health Advocate
09.2021 - Current

Help Desk

CyberHood
05.2019 - 04.2020

System Security Technician

Stenton Beer
06.2014 - 06.2015

Data Entry Technician

United Check Cashing
02.2010 - 10.2013

MS CyberSecurity -

Depaul University

Bachelor's in History / Cyber criminology -

University of Alabama

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CHRISTIAN ROSS