CHRISTIAN ROSS
Glenside,PA
Summary
As a certified IT professional, I've built a foundation in technology management, specializing in client relations, quality assurance, and workflow processes. My hands-on experience with cyberlaw case studies, threat mitigation, vulnerability assessments, and encryption showcases my preliminary immersion in the cybersecurity realm. My minor in Cyber Criminology and ongoing pursuit of a Master's degree in Cybersecurity echo my genuine excitement and eagerness to delve deeper and grow within this ever-evolving field.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Systems Support Analyst/Head of Asset Management
Health Advocate
2021.09 - Current
- Manage resolution of inbound technical support calls, email, and web-based support requests quickly, professionally, and efficiently
- Handle resolution of multiple issues on given day
- Troubleshoot desktop, phone, and call center application issues
- Setup new PCs including systems configuration and application installs
- Update firmware on Wyse, Laptops, and all additional hardware
- Laptop Imaging
- Provide backup for department leads
- Manage all Hardware inventory
- Account New Employee accounts
- Provide account access with Active Dictionary.
Help Desk
CyberHood
2019.05 - 2020.04
- Provided assistance with help desk requests, troubleshooting printer issues, new employee onboarding, and additional requests as appropriate
- Provided a high level of customer service while supporting employees daily
- Solved or escalated Help Desk tickets
- Provide quality remote and onsite Windows/Mac support for our clients
- Field inbound trouble calls and use remote monitoring and testing tools to identify, troubleshoot and resolve end user issues
- Troubleshoot Windows, Office and other application issues.
System Security Technician
Stenton Beer
2014.06 - 2015.06
- Maintained the integrity of the company's virtual assets and created summaries of trends that helped determine technology changes and improvements
- Successfully administered and set up physical security protocols
- Transporting tools and materials to various work sites
- Successfully administered and set up physical security protocols
- Providing level 1 technical support to customers and other employees
- Documented work by completing work orders on each job and maintaining files.
Data Entry Technician
United Check Cashing
2010.02 - 2013.10
- Gathered data from employees for detailed and meticulous data entry that helped a small business succeed and opened a second branch through use of strong technical and analytical skills
- Maintained the integrity of the company's virtual assets and created summaries of trends that helped determine technology changes and improvements.
Education
MS CyberSecurity -
Depaul University
Chicago, Illinois12.2025
Bachelor's in History / Cyber criminology -
University of Alabama
Tuscaloosa, AL05.2019
Skills
- Active Directory
- Imaging
- Hardware Troubleshooting
- Printer/ Copier configuration/installation
- Mobile OS Support
- MacOS
- Windows 7,8,10
- Command Line Tools
Certification
- CompTIA Security+
Timeline
Systems Support Analyst/Head of Asset Management
Health Advocate
2021.09 - Current
Help Desk
CyberHood
2019.05 - 2020.04
System Security Technician
Stenton Beer
2014.06 - 2015.06
Data Entry Technician
United Check Cashing
2010.02 - 2013.10
MS CyberSecurity -
Depaul University
Bachelor's in History / Cyber criminology -
University of Alabama
- CompTIA Security+
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