Summary
Overview
Work History
Education
Skills
Timeline
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Christian Rowan

Boston,MA

Summary

Personable and dedicated Implementation Specialist with extensive experience in SAAS industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

3
3
years of professional experience

Work History

Implementation Specialist

Labster
Somerville, MA
09.2022 - Current
  • Manages customer onboarding and conducts trainings for new users
  • Participated in Executive Business Reviews to strengthen the relationships with existing customers and ensure their continued satisfaction
  • Acted as main point of contact in matters relating to client concerns and needs.
  • Consult with instructors to review their course syllabi to assist in the selection of simulations that best align with the concepts covered in their classes
  • Troubleshoot with instructors to resolve obstacles encountered while using Labster
  • Collaborated with the Product Marketing team to ensure my product knowledge was up to date
  • Assisted in resolving escalated customer issues related to implementations.
  • Developed and documented implementation plans through Outreach and Salesforce
  • Served as liaison between customer support team and technical team members in order to resolve any issues or questions that arose during implementation.

Business Development Representative

Labster
Somerville, MA
10.2021 - 09.2022
  • Collaborated with Account Executives to develop and impalement strategies for reaching sales goals
  • Maintained up-to-date records of customer interactions and communications.
  • Identified key decision makers within target schools and initiated contact with them.
  • Conducted outreach activities to qualified leads through multiple channels including phone, email, and LinkedIn
  • Followed up with inbound leads
  • Generated a substation pipeline for Sales Executives to convert
  • Qualified potential customers and set up initial meetings for Sales Executives to demo the product
  • Solid understanding of the sales cycle
  • Conveyed Labster's use-case to educators.

Marketing Intern

Emmanuel College
Boston, MA
01.2021 - 05.2021
  • Content marketing intern for Emmanuel's student generated Covid-19 social media campaign
  • Communicated the ever-changing status of the pandemic to the Emmanuel College community via social media channels and implications for campus operations
  • Drafted engaging captions to pair with imagery to encourage student involvement
  • Facilitated virtual events to promote multi-channel campaign name recognition
  • Developed social media editorial calendar to ensure content was planned out in advance and timely
  • Brainstormed and developed 'mini campaigns' within the larger campaign to engage the Emmanuel community
  • Worked closely with Emmanuel's Director of Marketing to fulfill time sensitive tasks and requests.

Education

Bachelor of Arts - English, Marketing

Emmanuel College
Boston, MA
05-2021

Skills

  • Outreach
  • Salesforce
  • MEDDPICC
  • Google Workspace
  • Software Implementation
  • Telephone and email etiquette
  • Issue Resolution
  • Client education needs
  • Implementation Management

Timeline

Implementation Specialist

Labster
09.2022 - Current

Business Development Representative

Labster
10.2021 - 09.2022

Marketing Intern

Emmanuel College
01.2021 - 05.2021

Bachelor of Arts - English, Marketing

Emmanuel College

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Christian Rowan