Mandy MacKenzie
Phoenix,AZ
Summary
Dynamic, energetic, goal-focused sales professional seeking a challenging role in which I can leverage my collaborative nature, refined skillset, and extensive experience to further grow my career.
Overview
8
8
years of professional experience
Work History
Implementation Specialist
Tebra
Phoenix, Arizona
02.2022 - Current
- Project Manager and single point of contact owning the customers success and assertively drive action to ensure their success.
- On-board new customers to the Tebra platform and review project scope ahead of installation to understand customer expectations and important details
- Conduct requirements gathering customer's needs analysis and utilize a tailored onboarding plan to fit the customers scope. Identify issues and make potential solution recommendations as problems develop, enabling quick project modifications
- Educate clients by explaining all technology issues in terminology that is simple to understand and map customers needs to available solution sets
- Provide easy and clear instructions during one on one sessions, follow-up calls and on-demand requests
- Configure, install and handle troubleshooting tasks for a variety of different applications
- Effectively work with customers to up sell additional products and services which also adds value to the customers in order for them to achieve their desired business goals
Business Development Representative
Callbox Storage LLC
Phoenix, AZ
02.2020 - 09.2021
- Establish new accounts by organizing and planning daily face to face meetings and calls to build on existing and potential sales prospects
- Attend networking meetings on a weekly basis within residential real estate, organize monthly company sponsored events to promote current and new relationships, and increase brand awareness in the community
- Stayed current on company products and services to provide top-notch expertise to customers
- Schedule and present for large residential prospects weekly (ie. – Real Estate Brokerages, Senior Centers, Real Estate Specific Networking Groups, etc.)
- Utilize existing network to grow commercial and residential customer base
- Developed highly empathetic client relationships and earned reputation for exceeding corporate goals.
- Investigate problems, prepare reports, develop solutions, and make recommendations to management to resolve customer complaints
- Attend educational workshops, review publications, and get involved in real estate related professional organizations
- Present weekly updates on business development to the management team related to pursued leads and new accounts
Business Development Representative
NexTitle
Scottsdale, AZ
06.2016 - 10.2019
- Set up potential client contacts, cultivated relationships and followed through all service needs
- Met with local business and community organizations to develop leads and generate business
- Created and improved business pipeline using cold and warm techniques
- Strategized approaches to meet objectives and capitalize on emerging opportunities
- Increased bottom line profitability by growing customer base and capitalizing on upsell opportunities
- Developed clientele by networking to find new customers and generate lists of prospective clients
- Worked with current clients to assess needs and develop improvement plans
- Prompted customers to switch from competitor's product by identifying and filling gaps
- Developed effective business plans, achieved profitability goals and grew business and client retention
- Supported sales management to optimize business development
Education
High School Diploma -
Ironwood High School
Glendale, AZ2004
Skills
- Excellent communication skills
- Acquiring new customers
- Supporting international sales team
- Selling advertising
- Business development
- Report writing
- Goal-oriented
- Strategic outreach
- Proficient in Microsoft Product Suite
- Account management
- Issue resolution
- Customer relationships
- Customer training
- Strategies and goals
- Sales solutions
Accomplishments
Corporate Flight Attendant: 121 Sports Team and Private Corporate Charter. 2006- 2010
- FAA Certified for cabin safety and regulations for a part 121 carrier
- Aircraft specific equipment and cabin safety operations
- Emergency Evacuation and In-Flight Medical Procedures
- In-Flight Culinary Services
- CPR and AED
Timeline
Implementation Specialist
Tebra
02.2022 - Current
Business Development Representative
Callbox Storage LLC
02.2020 - 09.2021
Business Development Representative
NexTitle
06.2016 - 10.2019
High School Diploma -
Ironwood High School