Christian Rozanek
Dublin,OH
Summary
Dynamic regional operations director with a proven track record of ensuring seamless execution across diverse locations. Expertise in strategic planning and operational oversight drives efficiencies and aligns with organizational goals. Strong background in team leadership and process optimization fosters a positive impact on overall performance, enhancing productivity and collaboration. Committed to delivering results through innovative solutions and a focus on continuous improvement, while driving efficiency, team performance/retention, and revenue growth.
Overview
12
12
years of professional experience
Work History
Territory Director of Operations (Reconditioning)
ESOTERIC
07.2024 - Current
- Oversee daily operations of internal ESOTERIC teams across multiple partner dealerships, ensuring efficient workflow, performance, and accountability.
- Hire, manage and develop staff to drive operational excellence and achieve revenue growth goals.
- Build and maintain strong relationships with dealership owners and management teams, acting as the primary liaison between ESOTERIC and partner locations, their staff and their clientele.
- Implement strategies that integrate ESOTERIC’s services into dealership operations, reinforcing long-term partnerships and operational synergy.
- Monitor key performance metrics to identify growth opportunities and ensure alignment with company objectives.
- Optimize internal processes to contribute to revenue growth, and increased team efficiency.
- Create and implement new strategies to drive consistent exceeding of annual budget goals, while still reinforcing Quality Control without performance and deliverable product declining.
Service Advisor
Hudson Nissan of Charleston
02.2024 - 07.2024
- Daily interactions with 15-20 unique individuals requiring consistent and exceptional customer service.
- $100k in total sales per month as an individual
- Create value in suggested services for each vehicle, leading to high conversion rates on a daily basis
- Helping clients understand repairs and showing the urgency/importance of completing said repairs
- Customer Satisfaction scores average 950/1000 every month
- High Hours Per RO/ELR (Effective Labor Rate)
Sales Consultant
Crown Alfa Romeo of Dublin
09.2023 - 02.2024
- Responsible for new and used car sales
- Customer Service specialist
- Product Knowledge Specialist
- Trained to handle diverse customer interactions and objections, while maintaining highest standards of customer satisfaction
- Provide luxury dealership experience for niche clientele
- Achieving high conversion rates on competitive sales floor
- Unique interactions on daily basis, while adapting to each customer’s wants and needs
Automotive Reconditioning Specialist
Dent Wizard International
11.2020 - 09.2023
- Repair and re-paint or refinish wheels, body paint, and any other surface on exterior of any vehicle. Service 10-20 cars a day. Return condition of damage to a like-new state for customer.
- Estimate time and price for customer or dealership on all my own repairs based on severity of damage plus materials required.
- Experienced and Skillful with:
- Automotive 2 stage painting (base/clearcoat)
- Scratch repair
- Paint correction
- Wheel repair
- Rock chip repair
- Swirl and haze removal
Express Service Advisor/ Service Advisor
Tansky Sawmill Toyota
03.2019 - 04.2020
- Constant personal and unique interaction with customer base and their vehicles on a daily basis, with as little as 10 customers a day all the way to 30 in one day
- In charge of checking each customer in, writing repair order for their vehicle, ensuring maintenance or repair is done properly and thoroughly by technician, and checking customer out all in a timely manner
- Opportunity to educate and inform each customer of additional services needed on their vehicle at time of visit
- CDK experienced
Technology and Vehicle Features Specialist
Tansky Sawmill Toyota
08.2018 - 03.2020
- Recruited by management to serve as sole technology specialist for dealership while also still acting as an active salesperson on sales floor.
- In charge of explaining and demonstrating all technology/convenience functions of new cars to any customers as needed, as well as performing all in house updates for Toyota’s Apple Car Play retrofit into existing models as needed.
- Stayed up to date on all new technology with each new manufacturing year.
Automotive Sales Consultant
Tansky Sawmill Toyota
08.2018 - 03.2019
- New/Used car salesperson. Averaged 12-15 cars a month. Developed meaningful customer relationships in a short period of time which led to repeat customers and referrals frequently.
Lead Service Technician/Installer
Xtek Partners Inc
06.2017 - 08.2018
- Installation, setup and maintenance of complete cutting edge building security networks including
- - PoE Cameras
- - Servers
- - Cat 6 Cabling
- - Installation, setup and maintenance of Wireless Networking systems such as
- - Wireless Access Points
- - Installation, setup and maintenance of video display mediums such as
- - LED/Touchscreen TV’s
- - Projectors/Projector Screens
- - Promoted to Service Division
- - Responsible for servicing and troubleshooting all of Ohio's service calls for company
- - Proficient with cable certification using Fluke Testers
- - Panduit Certified
- - OSHA 10 Hour Course Certified
- - Promoted to 1 of 3 Lead Technicians in Company
- - In charge of entire project start to finish
- - Supervised anywhere from 2-3 employees working on job site under me
- - Created daily tasks and goals for those employees to complete while still working with them
- - Daily completion summary emails to Vice President of Technology Services for company
- - Constant customer interaction, including face to face, email and phone calls
- - Need for healthy customer relationship to ensure future business and overall satisfaction of the customer
Service Technician
ComDoc
02.2016 - 06.2017
- - Routine printer and MFD maintenance on company's largest client
- - Respond to client's service calls for printers and MFDs
- - Direct contact and service representative with high volume customers
Production Technician
Kinetics Noise Control
06.2014 - 02.2016
- - Prompt preparation and instillation of client orders
- - Quality assurance of products
- - Forklift certified
- - Ensures a safe environment for self and fellow employees
- - Efficient assembly line operations
Education
Diploma -
Westland High School
Galloway, OH06.2014
Skills
- Strategic operations planning
- Goal-oriented and self-motivated
- Regulatory compliance oversight
- Facilities management expertise
- Professional phone communication
- Client service optimization
- Strategic managerial problem resolution
- Budget oversight
- Operational planning
- Demand forecasting expertise
- Change implementation expertise
- Workflow optimization
- Tactical planning
- Proficient in conflict management
- Performance improvement strategies
- Team inspiration
- Resource allocation efficiency
- Inventory management expertise
- Compliance assessment and evaluation
- Budget and financial forecasting
- Quality assurance processes
- Revenue optimization techniques
- Employee training
- Proven sales ability
- Risk mitigation strategies
- Expense tracking and analysis
- Strong verbal communication
- Evaluation of operational performance metrics
- Supplier relationship management
- Talent retention initiatives
- Customer experience enhancement
- Strategic delegation skills
- Executing systematic internal audits
- Skilled in hands-on troubleshooting
- Collaborative negotiation techniques
- Business development leadership
Languages
English
Timeline
Territory Director of Operations (Reconditioning)
ESOTERIC
07.2024 - Current
Service Advisor
Hudson Nissan of Charleston
02.2024 - 07.2024
Sales Consultant
Crown Alfa Romeo of Dublin
09.2023 - 02.2024
Automotive Reconditioning Specialist
Dent Wizard International
11.2020 - 09.2023
Express Service Advisor/ Service Advisor
Tansky Sawmill Toyota
03.2019 - 04.2020
Technology and Vehicle Features Specialist
Tansky Sawmill Toyota
08.2018 - 03.2020
Automotive Sales Consultant
Tansky Sawmill Toyota
08.2018 - 03.2019
Lead Service Technician/Installer
Xtek Partners Inc
06.2017 - 08.2018
Service Technician
ComDoc
02.2016 - 06.2017
Production Technician
Kinetics Noise Control
06.2014 - 02.2016
Diploma -
Westland High School