Hi, I’m
Christian Russel
Wichita,KS
Success is often achieved by those who don’t know that failure is inevitable.
Coco Chanel
Summary
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
Overview
5
years of professional experience
Work History
Eddys Volkswagen, Eddys InfinitiWichita , KS
Service Advisor
2023.11 - 2024.03 (4 months)
Job overview
- Completed daily prewrites for customer vehicles by conducting research by VIN using Elsa2Go to check for recalls and DealerTrack to review the vehicle's service history.
- Increased overall revenue and profitability by building strong rapport with customers and recommending appropriate services based on their vehicles needs.
- Listened to customer concerns and desires to identify and recommend optimal services to maintain the overall health of the vehicle.
- Maintained a high consistent CSI score by strengthening communication and rapport through regular interactions with customers.
- Learned to be flexible in working with every department in order for us to achieve the same goal which was to satisfy the consumer.
Medical Billing Opportunity
Business Consultant
06.2022 - 11.2022
Job overview
- Devised processes to boost long-term business success for consumers looking to start a Medical Billing Business
- Evaluated situations and delivered targeted solutions using various tools and resources.
- Wrote and realigned functional SOPs, feasibility analysis and requirements definitions to facilitate smooth and efficient improvement strategies.
- Identified customers and used data to devise innovative sales and marketing plans enabling dramatic growth.
Chipotle
Service Manager
03.2019 - 04.2022
Job overview
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training
- Maintained effective customer service by responding to service requests quickly to increase overall sales for the restaurant
- Assisted in managing an efficient team of up to 30 employees.
- Kept watchful eye on equipment inventories, optimizing work readiness and aligning supplies with specifications for each job.
Education
Butler Community CollegeAndover
No Degree from Business Administration And Management
05.2022
Wichita High School SouthWichita, KS
High School Diploma
05.2020
University Overview
- 4.0 GPA from 2013-2020
- Ranked in Top 1% of class
- Extracurricular Activities: Band
- Student Leadership Member
- Open Door Member (2017-2018)
- DECA Member 2020
- Honoree of Most Outstanding Musician at KSU's 27th and 25th Concert Band Clinic
- Honoree of The Kansas Honor Scholar from the KU Alumni
- Governor's Scholar 2020 (Laura Kelly)
- Completed AP coursework in a multitude of subjects
- Relevant Coursework: Remote Closing Academy through the company Closers.io
Skills
- Excellent Nonverbal Communication Skills
- Customer Consultations
- Outreach Initiatives
- Critical Thinking
- Investment Strategy
- Client Needs Assessment
- Lead Qualification
- Strategic Networking
- Listening Skills
- Diagnostics and Repair
- Performance Goals
- Attention to Detail
- Sales and Upselling
- Understanding Customer Needs
Languages
Spanish
Spanish
Elementary
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Service Advisor
Eddys Volkswagen, Eddys Infiniti
2023.11 - 2024.03 (4 months)
Business Consultant
Medical Billing Opportunity
06.2022 - 11.2022
Service Manager
Chipotle
03.2019 - 04.2022
Butler Community College
No Degree from Business Administration And Management
Wichita High School South
High School Diploma
Similar Profiles
Hovsep DaldalyanHovsep Daldalyan
Shift Lead at Chris N EddysShift Lead at Chris N Eddys
Justin RippleJustin Ripple
Tack Welder at InfinitiTack Welder at Infiniti
Matt StewmanMatt Stewman
Account Manager at Capax Infiniti LLCAccount Manager at Capax Infiniti LLC