Christian Ryan
Peoria,AZ
Summary
I’m interested in discussing possible opportunities within your organization. I believe my background and experiences enable me to quickly adapt and become an asset to any corporation. With the four years of training, I received from the military, along with previous job experiences you will find talented individual who is a capable team player/leader, can think outside the box and understands the meaning of providing the superb customer service through effective communication and problem solving.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Insurance Professional IP2
USAA
Phoenix, AZ
08.2021 - 02.2024
- Responsible for providing the Property & Casualty (P&C) member experience by performing customer service, sales, and retention activities for one or more USAA personal line products that occur across multiple contact channels (i.e inbound phone calls, email, etc.)
- Provided quotes for potential customers on various types of insurance policies, including auto, home, and umbrella.
- Reviewed existing policies to identify opportunities for additional coverage or cost savings.
Acquisitions
KeyGlee
Miami
02.2021 - 07.2021
- Responsible for acquiring properties for the investment firm by negotiating with real estate agents on what we purchase, and at what price
- This includes frequent phone, text, and email communication with buyers and sellers, as well as in-person meet-ups with clients
- In addition to building rapport with our clients and agents, I am responsible for setting appointments and showing properties within the area.
General Manager
Martino’s Restaurant & Lounge
07.2020 - 02.2021
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Ensured compliance with local health department regulations regarding food safety standards.
Cashier Supervisor
JC Penney
Flagstaff
04.2019 - 07.2020
- Monitored shift-level performance, providing coaching and guidance to staff on proper cash handling procedures.
- Developed and implemented new processes to improve customer service and sales efficiency.
- Trained new hires in the use of POS systems, store policies and procedures, safety protocols, and customer service expectations.
- Implemented strategies for reducing shrinkage due to theft, fraud, or error.
- Provided feedback on employee performance during weekly team meetings.
Sales Associate
JC Penney
Flagstaff
10.2018 - 04.2019
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Assisted customers with product selection, sizing and styling.
- Processed transactions using a point-of-sale system.
- Built relationships with customers to encourage repeat business.
Sous Chef
Pinewood Country Club
04.2018 - 10.2018
- Ensured food preparation and presentation met high standards of quality and sanitation.
- Monitored inventory levels to ensure adequate supplies on hand.
- Directed kitchen staff in day-to-day operations including food production, sanitation, safety practices, and personnel management.
- Contributed to the successful execution of catered events from start to finish.
- Supervised cooks and other kitchen personnel during meal services.
Line Cook
Pinewood Country Club
07.2017 - 10.2017
- Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
- Cleaned food preparation areas, cooking surfaces, and utensils.
- Stocked and restocked kitchen supplies as needed.
- Operated various kitchen appliance such as a blender, oven, grill, or stand mixer.
- Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock.
Corporal
U.S. Marine Corps
Twentynine Palms, CA
06.2015 - 06.2017
- Charged with the responsibly of training and leading junior Marines under my charge to ensure that they uphold the core values of the U.S
- Marine Corps
- As NCOIC of the H&S Armory forward deployed to the Middle East in support of Operation Inherent Resolve tasked with the accountability and maintenance of over 1,800 items belonging to 2 accounts worth more than 74 million dollars.
Lance Corporal
U.S. Marine Corps
04.2014 - 06.2015
- Provided field mess support and boosted morale of the 800+ marines in 2nd Battalion 7th Marines while forward deployed to the Middle East in support of Operation Inherent Resolve
Private First Class
U.S. Marine Corps
10.2013 - 04.2014
- Completed Recruit Training at MCRD San Diego, Completed Marine Combat Training at Camp Pendleton, Completed Food Service School in Fort Lee
Sales Associate
JC Penney
Phoenix, AZ
06.2011 - 05.2013
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Built relationships with customers to encourage repeat business.
Education
High School Diploma -
North Canyon High School
Phoenix, AZ05-2013
Bachelor of Science - Fitness And Wellness
Northern Arizona University
Flagstaff, AZSkills
- Self-Directed
- Excellent Communication
- Customer Relations
- Collaboration
- Microsoft Office
- Computer Skills
- Flexible and Adaptable
- Relationship Building
- Organization and Time Management
- Decision-Making
- Leadership
Certification
- Completed CompTIA Security + Certification in February of 2023
Timeline
Insurance Professional IP2
USAA
08.2021 - 02.2024
Acquisitions
KeyGlee
02.2021 - 07.2021
General Manager
Martino’s Restaurant & Lounge
07.2020 - 02.2021
Cashier Supervisor
JC Penney
04.2019 - 07.2020
Sales Associate
JC Penney
10.2018 - 04.2019
Sous Chef
Pinewood Country Club
04.2018 - 10.2018
Line Cook
Pinewood Country Club
07.2017 - 10.2017
Corporal
U.S. Marine Corps
06.2015 - 06.2017
Lance Corporal
U.S. Marine Corps
04.2014 - 06.2015
Private First Class
U.S. Marine Corps
10.2013 - 04.2014
Sales Associate
JC Penney
06.2011 - 05.2013
High School Diploma -
North Canyon High School
Bachelor of Science - Fitness And Wellness
Northern Arizona University