Summary
Work History
Education
Skills
Accomplishments
Timeline
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Christian Shelton

Livonia,MI

Summary

As a versatile professional with experience in various technical and customer-oriented roles, I am committed to delivering high-quality work. My background in IT support and systems administration, as well as my current position as a Global Delivery Product Specialist at 3DExcite, demonstrates my ability to solve problems, communicate effectively, and drive results.

Work History

Global Delivery Product Specialist

3D Excite, Inc
Royal Oak, MI
11.2022 - Current
  • Developed and optimized logic for accurate configurations in collaboration with Studio and Application Development departments
  • Served as a liaison between Artists and Product Data to address accuracy, functionality, and UX issues, resulting in improved customer satisfaction
  • Assisted Data teams in organizing data into logical categories to provide accurate configurations and contributed to developing solutions to improve user experience
  • Conducted research on products to build a strong knowledge of accurate and correct configurations, enabling prompt resolution of configuration issues
  • Contributed to efficiencies in current workflows, resulting in increased productivity and reduced costs
  • Communicated effectively with the team to understand client needs and resolve configuration issues.

Systems Administrator

Gentherm Incorporated
Northville, MI
10.2021 - 10.2022
  • Created new user accounts in Active Directory, Okta, and RSA
  • Deployed and set up PCs and hardware company wide
  • Created workflows and knowledge base articles to improve support efficiency
  • Supported clients directly company wide.

Systems Administrator

Little Caesars
Detroit, MI
10.2018 - 05.2021
  • Provided technical assistance and support for computer systems, software, and hardware
  • Evaluated and prioritized incoming issues and assisted users with hardware, software, networking, and other computer-related issues
  • Handled problem recognition, research, isolation, resolution, and follow-up for routine user problems
  • Identified escalation paths and led users through diagnostic procedures to verify the problem
  • Prepared statistical reports and tracked and followed up on all issues through a problem management database
  • Achievements:
  • Improved support efficiency by creating workflows and knowledge base articles as a, Contributed to increased productivity and cost savings by identifying efficiencies in current workflows as a Global Delivery Product Specialist.

Education

Architectural And Building Technology

Lawrence Technological University
Southfield, MI

Skills

Product developmentundefined

Accomplishments

    Awarded Employee of the Month at Little Caesars for outstanding customer service and support.

Timeline

Global Delivery Product Specialist

3D Excite, Inc
11.2022 - Current

Systems Administrator

Gentherm Incorporated
10.2021 - 10.2022

Systems Administrator

Little Caesars
10.2018 - 05.2021

Architectural And Building Technology

Lawrence Technological University

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Christian Shelton