Christian sherard
AT&T
HUNTSVILLE,AL
9
years of professional experience
Results-driven telecommunications professional with a strong emphasis on quality assurance and safety compliance. Experienced in network configuration and fiber optic handling, ready to leverage skills to enhance service delivery and operational success.
Work History
Wire Technician
4 Years 3 Months- Installed and maintained wire connections for residential and commercial telecommunications systems.
- Collaborated with cross-functional teams to troubleshoot and resolve service issues promptly.
- Conducted thorough inspections to ensure compliance with safety standards and operational guidelines.
- Trained new technicians on installation processes, equipment handling, and safety protocols.
- Collaborated with fellow technicians to complete complex wiring projects within tight deadlines.(Mdu Team) wiring Apartment complexes.
- Improved customer satisfaction by efficiently troubleshooting and repairing wire-related issues.
- Installed wiring, cabling and networking hardware on customer premises.
- Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
Director of Hospitality
4 Years 7 Months- Analyzed customer feedback to identify improvement areas, driving initiatives for enhanced satisfaction levels.
- Mentored front of house staff on hospitality best practices, fostering a culture of excellence and teamwork within the organization.
- Supervised and coordinated daily front-of-house operations to enhance guest experiences.
- Resolved customer complaints promptly, maintaining high satisfaction levels and loyalty.
- Handled cash transactions accurately, balancing registers at the end of each shift and preparing deposits as required.
- Trained and mentored team members on customer service best practices and operational procedures.
Education
GED
No Degree - Business Administration And Management
Skills
Wire splicing
Fiber optic handling
Network configuration
Troubleshooting skills
Quality assurance
Cable installation
Telecommunications
Power tool operation
Hand tool proficiency
Customer service
Professionalism
Accomplishments
Was recognized for my quality work and was made trainer by supervisor in just a year of working as a wire technician for AT&T
Am currently head of fiber MDU( Multi Dwelling Unit). We are in charge of running fiber optics inside wiring for apartments and multi dwelling units and preparing said units for fiber network installations.
Timeline
Wire Technician
AT&T
07.2022 - CurrentRead More
Director of Hospitality
Chick-fil-A
11.2017 - 06.2022Read More
Calhoun Community College
GED
Read More
Calhoun Community College
No Degree from Business Administration And Management
Read More