Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
References
Timeline
Generic

Christian Simon

Ellenwood,GA

Summary

Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

TNC Consulting
Ellenwood, Georgia
02.2024 - 05.2025
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Resolved customer complaints promptly and efficiently.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.

Customer Service Manager

Tiff's Treats
Morrow, GA
04.2022 - 05.2023
  • Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
  • Maintained accurate records of customers' interactions with the company in order to provide better future services.
  • Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
  • Analyzed call center data to identify trends in customer issues and recommend solutions accordingly.

Guest Advocate

FCCLA
Morrow, GA
01.2022 - 03.2022
  • Greeted customers and provided assistance to ensure a positive experience.
  • Resolved complaints in a professional manner.
  • Maintained an organized workspace.
  • Demonstrated strong communication skills when interacting with others.
  • Assisted other departments when needed to maintain efficient operations.
  • Greeted walk-in and phone guests, determining interests and needs.

Education

High School Diploma -

Morrow High School
Ellenwood, GA

Skills

  • Customer service
  • Data analysis
  • Complaint resolution
  • Team coordination
  • Administrative support
  • Interpersonal communication
  • Problem solving
  • Organizational skills
  • Time management
  • Accurate math skills

Affiliations

  • After School Bible Study
  • Recreational basketball
  • Exercise
  • Skateboarding
  • FCCLA Volunteering
  • Yard Work
  • Event Assistant

Accomplishments

  • Honor Roll
  • ADAP Certificate
  • Band Awards
  • Choirs Awards
  • Perfect Attendance

References

References available upon request.

Timeline

Customer Service Representative

TNC Consulting
02.2024 - 05.2025

Customer Service Manager

Tiff's Treats
04.2022 - 05.2023

Guest Advocate

FCCLA
01.2022 - 03.2022

High School Diploma -

Morrow High School

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