Christian Smith
Clermont
Summary
Dedicated service advisor with strong skills in customer service, schedule coordination, and vehicle assessment. Committed to enhancing client satisfaction and maintaining meticulous attention to detail. Skilled it multiple fields to ensure jobs are done to completion in a timely and efficient manner.
Overview
5
5
years of professional experience
Work History
Service Advisor
Morgan Auto Group
Clermont, FL
11.2025 - Current
- Assisted customers in identifying service needs and scheduling appointments efficiently.
- Communicated with technicians to ensure accurate understanding of service requirements.
- Maintained detailed records of customer interactions and service history.
- Provided exceptional customer service to enhance client satisfaction and retention.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Maintained up-to-date knowledge of product and service changes.
Automotive Technician
Morgan Auto Group
Clermont, FL
06.2024 - 11.2025
- Diagnosed and repaired complex automotive systems to ensure optimal vehicle performance.
- Conducted routine maintenance services, enhancing customer satisfaction through reliable vehicle upkeep.
- Utilized diagnostic tools and software for accurate troubleshooting of mechanical issues.
- Collaborated with team members to streamline workflow processes, reducing service time effectively.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Enhanced vehicle performance by conducting detailed diagnostic procedures.
Builder
Silver Star Construction Co
Groveland, FL
04.2021 - 05.2024
- Supervised construction projects, ensuring compliance with safety regulations and quality standards.
- Coordinated daily operations among team members to enhance workflow efficiency and productivity.
- Trained new employees on equipment usage and safety protocols to foster a safe working environment.
- Conducted site inspections, identifying potential hazards and implementing corrective measures promptly.
- Coordinated all aspects of installations including labor allocation, material procurement, permitting approvals, site preparation work.
- Enhanced overall project quality through rigorous quality control checks on architectural drawings before submission for review or permitting purposes.
- Assisted clients in navigating the permitting process, providing accurate information on relevant codes and procedures.
- Processed payroll for employees and reported payroll taxes for organization.
- Developed detailed 2D and 3D CAD drawings for engineering projects.
Education
High School Diploma -
West Orange High School
Winter Garden, FLNo Degree - Business
Lake-Sumter State College
Leesburg, FL01-2027
Skills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Cash handling
- Schedule coordination
Timeline
Service Advisor
Morgan Auto Group
11.2025 - Current
Automotive Technician
Morgan Auto Group
06.2024 - 11.2025
Builder
Silver Star Construction Co
04.2021 - 05.2024
High School Diploma -
West Orange High School
No Degree - Business
Lake-Sumter State College