Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Timeline
Generic
Christian Soriano

Christian Soriano

Tempe,AZ

Summary

Specialist in MXP Unmanaged Bilingual (Spanish) with over 14+ years of experience improving merchant satisfaction and retention through bilingual support and proactive service. Expertise in data analysis, problem-solving, and escalation resolution, with a strong track record of driving product enhancements and customer engagement. Skilled in onboarding, team leadership, and collaborating with marketing to innovate and enhance the merchant experience.

Overview

11
11
years of professional experience

Work History

Merchant Experience Partner - Bilingual Spanish

DoorDash
08.2021 - Current
  • Resolve bilingual Spanish-speaking client inquiries, enhancing overall customer satisfaction
  • Drive merchant retention and success through proactive support and exceptional service
  • Assist merchants in staying on the platform by upselling marketing tools, promotions, and loyalty programs.
  • Track and analyze merchant feedback to inform product updates and improve resources
  • Onboard new merchants and identify account issues, ensuring smooth transitions
  • Support leadership by handling escalations and answering peer questions
  • Collaborate with marketing to upsell plans, increasing merchant engagement
  • Schedule follow-ups with merchants to maintain strong client relationships
  • Collaborate with OAM, IAM Enterprises, and SMB accounts

Team Lead- Part Time

DRD RemodelingSuprise
08.2020 - Current
  • Orchestrated design projects, ensuring timely completion and client satisfaction
  • Managed payroll, ensuring compliance and accuracy
  • Optimized inventory levels by supervising supply ordering
  • Contributed to project efficiency and quality through general labor tasks
  • Enhanced project scope and client experience through renovation upgrades sales
  • Managed customer eligibility for program applications
  • Pioneered training modules, boosting team proficiency
  • Elevated team performance through skip-level sessions.
  • I upsell products and modifications to homeowners both during and before renovations.

Specialist II

JP Morgan Chase
06.2016 - 08.2021
  • Resolved complex account issues, enhancing customer satisfaction
  • Streamlined refinance application processes
  • Spearheaded client relationships, securing high retention rates
  • Extracted data-driven insights to bolster strategic planning
  • Negotiated and secured high-value sales deals
  • Cultivated a positive work environment, boosting retention
  • Orchestrated team meetings for goal alignment and expectation setting.

Sales Manager

No Hassle Wireless
09.2013 - 06.2016
  • Managed payroll, ensuring compliance and accuracy
  • Optimized inventory levels by supervising supply ordering
  • Contributed to project efficiency and quality through general labor tasks
  • Enhanced project scope and client experience through renovation upgrades sales
  • Managed customer eligibility for program applications
  • Pioneered training modules, boosting team proficiency
  • Elevated team performance through skip-level sessions.

Education

High School Diploma -

Penn Foster High School
Arizona
05.2009

Skills

  • Detail-oriented
  • Multi-task
  • Sales
  • Client Relations
  • Customer Service
  • Problem-solving
  • Onboarding
  • Upselling
  • Client Follow-up
  • Sales Targeting
  • Sales strategy

Personal Information

Title: Specialist, MXP Unmanaged Bilingual (Spanish)

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Merchant Experience Partner - Bilingual Spanish

DoorDash
08.2021 - Current

Team Lead- Part Time

DRD RemodelingSuprise
08.2020 - Current

Specialist II

JP Morgan Chase
06.2016 - 08.2021

Sales Manager

No Hassle Wireless
09.2013 - 06.2016

High School Diploma -

Penn Foster High School

Similar Profiles

CREATE PROFILE
Christian Soriano