Christian Sorto Rivas

San Antonio

Summary

Top Security Cleared Intelligence Analyst and IT professional with experience supporting secure information systems, classified environments, and enterprise IT operations. Skilled in threat analysis, incident response support, access control, and IT service management within high-security environments. Proven ability to improve system reliability, protect sensitive data, and support mission-critical operations.

Overview

years of professional experience

Work History

Intelligence Data Analyst (35G)

United States Army Reserves

01.2024 - Current

Analyze multi-source intelligence to identify threat indicators and emerging risks to operational environments.
Maintain classified databases ensuring data integrity, access control, and compliance with security protocols.
Support situational awareness and threat mitigation efforts through intelligence reporting.
Protect sensitive information within Top Secret/SCI systems and enforce secure handling procedures.
Collaborate with intelligence units to strengthen mission security posture.

Technical Sales Specialist

Spectrum

San Antonio

09.2023 - Current

Troubleshoot network and connectivity issues to restore secure and reliable system functionality.
Implement standardized technical procedures to reduce recurring system disruptions.
Support service continuity by diagnosing and resolving technical vulnerabilities affecting performance.
Document technical workflows to support compliance and operational consistency

Project Manager

TW Hicks

San Antonio, TX

01.2023 - 09.2023

Ensured compliance with regulatory and safety standards across operational projects.
Coordinated teams and vendors to maintain secure and compliant project execution.
Implemented documentation controls improving accountability and operational transparency.

IT Service Management Apprentice

HCL America

Frisco, TX

03.2022 - 01.2023

Supported incident and change management processes to minimize system downtime and operational risk.
Tracked and analyzed recurring technical issues to support remediation and risk reduction.
Assisted in maintaining enterprise IT service continuity and system stability.
Managed service tickets in alignment with ITIL practices.

Education

Associate of Science - Geospatial Intelligence Studies

Cochise College

Douglas, Arizona, AZ

Associate of Science - Construction Management

St Philips College

Skills

Security: Information assurance, access control, classified data handling, risk mitigation
Frameworks: RMF concepts, NIST principles, ITIL change management
Systems: Windows OS, secure database environments, enterprise IT systems
Operations: Incident tracking, root cause analysis, workflow optimization
Tools: Microsoft Office, advanced Excel, ticketing systems

Timeline