Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christian Sosa

Omaha,NE

Summary

Motivated Learning Ambassador with background in facilitating educational programs and initiatives. Experience includes designing interactive learning activities, promoting associates engagement, and fostering collaborative environments. Strengths encompass strong communication skills, ability to adapt teaching methods to individual learner's needs, and commitment to continuous professional development. Previous roles demonstrate significant impact on improving learner outcomes through innovative strategies and solutions.

Overview

3
3
years of professional experience

Work History

Problem Solver

Amazon
Omaha, NE
10.2023 - Current
  • Became Problem Lead and managing 6-8 associates
  • Learn and manage IOL identified and tracking down missing/lost items

Learning Ambassador

Amazon
Omaha, NE
09.2023 - Current
  • Provided technical assistance to associate experiencing difficulties accessing their accounts or submitting assignments online.
  • Analyzed associate performance data to recommend strategies for improving learning outcomes providing feedbacks as needed.
  • Maintained professionality and efficiency while working closely with leadership.
  • Instructed and mentored up to 50-70 freshly recruited team members.

Process Guide

Amazon
Omaha, NE
01.2024 - Current
  • Helping staff associate to their station
  • Assisted with conducting audits
  • Facilitated training sessions for staff on how to use newly implemented processes effectively.
  • Provided support to team members in resolving
  • Responded to advanced issues with professional and relationship-focused approach.

Cashier

Viva Fashion
Omaha, NE
08.2021 - 09.2023
  • Answered customer inquiries regarding store policies and procedures.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Issued receipts, refunds, credits or change due to customers.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Greeted customers and answered any questions they had about the store's products and services.

Cashier Team Lead

Viva Fashion
Omaha, NE
08.2021 - 09.2023
  • Assisted customers with locating items within the store when requested.
  • Maintained a clean work environment by sweeping floors and wiping down counters regularly.
  • Conducted inventory audits to ensure accuracy of product levels in the register area.
  • Performed daily opening and closing procedures for the register area.
  • Developed strong working relationships with team members to foster collaboration.
  • Supported other teams when necessary, such as stocking shelves or bagging groceries.
  • Recognized potential theft or fraud attempts by monitoring suspicious behavior.

Supervisor

Viva Fashion
Omaha, NE
03.2022 - 09.2023
  • Tracked progress on projects and provided timely feedback to staff members.
  • Worked closely with human resources to support employee management and organizational planning.
  • Negotiated with vendors and suppliers to secure advantageous terms and pricing.
  • Monitored employee attendance, addressing any punctuality or absenteeism issues.
  • Trained new employees on company policies, job duties, and performance expectations.
  • Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
  • Participated in recruitment efforts by interviewing prospective candidates for open positions.
  • Provided guidance and direction to subordinates regarding job duties and responsibilities.
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.

Education

High School Diploma -

Bryan High School
Omaha, NE
05-2023

Skills

  • Peer Mentoring
  • Study Techniques
  • Collaboration
  • Lead Generation
  • Team Player
  • Organizational Skills
  • Relationship Management
  • Time management abilities
  • Adaptability and Flexibility
  • Analytical Skills
  • Problem-solving aptitude
  • Teamwork and Collaboration
  • Analytical Thinking

Timeline

Process Guide

Amazon
01.2024 - Current

Problem Solver

Amazon
10.2023 - Current

Learning Ambassador

Amazon
09.2023 - Current

Supervisor

Viva Fashion
03.2022 - 09.2023

Cashier

Viva Fashion
08.2021 - 09.2023

Cashier Team Lead

Viva Fashion
08.2021 - 09.2023

High School Diploma -

Bryan High School

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Christian Sosa