De'Quala Griffin
Shreveport,LA
Summary
Personable Learning Assistant with solid background providing support and assistance to peers, leadership and administrators in workplace settings. Skilled in creating engaging lesson plans and providing one on- ne guidance to peers. Strong organizational skills and dedicated to helping students succeed.
Proactive and goal oriented professional with excellent time management and problem solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
3
3
years of professional experience
Work History
Learning Ambassador, Problem Solver
Amazon
08.2024 - Current
- Worked with team to achieve goals for products.
- Established and maintained positive relationships with team and trainees.
- Responded to departments to provide product or inventory procedural information.
- Conducted periodical cycle counts to prevent potential inventory issues.
- Reported problems and concerns to management.
- Developed and implemented procedures to meet product quality standards.
- Analyzed and evaluated training effectiveness and program outcomes.
- Trained and mentored 20+ new personnel hired to fulfill various roles.
- Established and maintained quality control standards.
- Developed lesson plans, instructional materials and written practice tests for ICQA and Problem Solve training courses.
Leadership Intern
Goodwill Corporation
02.2022 - 08.2024
- Presented and drafted various scheduling options for students to help properly allocate time for classes, extra work and free-time.
- Engaged in beginning of year orientations to assist students with initial adjustment to university academic life.
- Conducted mock interviews with mentees to prepare students for live job and admissions interviews.
- Conducted peer-mediations between students to help resolve conflicts and reach agreements.
Night Audit Supervisor
Hilton Garden Inn Hotel
10.2022 - 06.2024
- Generated daily reports to keep leadership informed about arrivals, departures and overall occupancy.
- Coordinated audit tasks among night shift team members to cover front desk operations.
- Received and transferred incoming phone calls via switchboard.
- Helped increase accounting efficiency by 50% through streamlined documentation and reporting processes.
- Reconciled staff time cards with payroll reports to achieve accurate compensation.
Education
Bachelor - Psychology
Southern University At Shreveport
Shreveport, LA07-2025
High School Diploma -
Bolton High School
Alexandria, LA08-2016
Skills
- Online learning platforms
- Adaptive learning
- Training facilitation
- Peer mentoring
- Lead generation
- Goal setting
- Team collaboration
- Analytical thinking
- Product knowledge
- Problem-solving aptitude
- Multitasking
- Team leadership
- Team player
Accomplishments
i have a Entrepreneur for about 4 years now running a Event Rental Company
Timeline
Learning Ambassador, Problem Solver
Amazon
08.2024 - Current
Night Audit Supervisor
Hilton Garden Inn Hotel
10.2022 - 06.2024
Leadership Intern
Goodwill Corporation
02.2022 - 08.2024
Bachelor - Psychology
Southern University At Shreveport
High School Diploma -
Bolton High School
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