Christian Starnes
Gulf Breeze,FL
Summary
Dynamic and results-driven professional with a proven track record at Navy Federal Credit Union, enhancing customer satisfaction through effective communication and problem-solving. Skilled in team building and operational excellence, I thrive in fast-paced environments, consistently delivering high-quality service while optimizing performance metrics. Adaptable and reliable, I excel in fostering positive relationships.
Overview
13
13
years of professional experience
Work History
Account Service CCO
Navy Federal Credit Union
Pensacola, FL
10.2024 - Current
- Assisted customers in navigating online banking platforms, ensuring a seamless and user-friendly experience.
- Supported NFCU products and services by identifying opportunities during calls to introduce relevant bank services or products that addressed customers'' financial objectives.
- Resolved complex customer issues through careful research, problem-solving skills, and collaboration with internal departments when necessary.
- Continuously sought feedback from supervisors and peers to identify areas for growth and improvement in both individual and team performance.
Manger
Walmart
Gulf Breeze, FL
01.2021 - 10.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
Sale Floor Associate
Winn Dixie Supermarket
Gulf Breeze, FL
01.2019 - 01.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Assisted in inventory management, conducting regular counts and restocking merchandise as needed.
- Utilized strong time management skills to balance multiple responsibilities, including assisting customers, managing inventory, and maintaining store cleanliness.
- Demonstrated excellent communication skills when interacting with both customers and colleagues, fostering a positive work environment.
Apprentice Carpenter
Starnes Tile and Marble
Memphis, TN
05.2012 - 01.2017
- Performed manual labor and random jobs to help teams accomplish goals.
- Followed supervisor instructions to complete tasks on time.
- Cleaned and straightened work areas to maximize productivity and safety.
- Maintained a clean and organized workspace, reducing accidents and increasing overall productivity.
- Assisted in completing projects on time through diligent work and effective communication with team members.
Education
Gulf Breeze High School
Gulf Breeze, FL2017
Skills
- Teamwork
- Time management
- Attention to detail
- Multitasking
- Adaptable and flexible
- Reliability
- Effective communication
Timeline
Account Service CCO
Navy Federal Credit Union
10.2024 - Current
Manger
Walmart
01.2021 - 10.2024
Sale Floor Associate
Winn Dixie Supermarket
01.2019 - 01.2021
Apprentice Carpenter
Starnes Tile and Marble
05.2012 - 01.2017
Gulf Breeze High School