Christian Stephens
Service Desk Analyst
Raleigh,NC
Summary
Upcoming UNCG graduate offering a strong academic background in IT combined with excellent internship experience as help-desk analyst and system administrator
Quickly learn and master new technology
Equally successful in both team and self-directed settings
Persistent and driven; acquiring BA degree while working
Superb interpersonal, planning, and communication abilities.
Proficient in a range of computer systems, languages, tools, and testing methodologies
Overview
1
1
year of professional experience
4
4
years of post-secondary education
Work History
Service Desk Analyst
Allscripts
Raleigh, NC
05.2022 - Current
- Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
- Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
- Engaged in user support interactions via telephone, chat and email platforms.
- Addressed user customer service concerns and decided when to escalate problems to specialist team members.
- Identified system hardware, network infrastructure and connectivity issues that prevented execution of user-initiated tasks.
IT Consultant Intern
Kelly Tech Consultant Services
Durham, NC
09.2021 - 02.2022
- Assisted with troubleshooting issues and provided technical support
- Managed user support requests and took measures to fulfill requests in a timely manner
- Provided design and strategy support for the development of custom web applications
- Assisted with capturing and documenting clients’ needs
IT Engineering and Product Management Intern
Duke Health Technology Solutions
Durham, NC
05.2021 - 08.2021
- HTML, and CSS 8 credit hours in Computer and Network cybersecurity, Shadowed senior IT analysts
- Rebuilt and reimage devices (computers, tablets, scanners)
- Designed and ran successful network configurations
- Supported the IT team in maintaining hardware, software, and network systems
Education
Bachelor of Science - Business Administration, Information Technology
UNIVERSITY OF NORTH CAROLINA
Greensboro, NC 08.2018 - 05.2022
Skills
Languages: JavaScript, HTML/CSS, Nodejs
undefinedTimeline
Service Desk Analyst
Allscripts
05.2022 - Current
IT Consultant Intern
Kelly Tech Consultant Services
09.2021 - 02.2022
IT Engineering and Product Management Intern
Duke Health Technology Solutions
05.2021 - 08.2021
Bachelor of Science - Business Administration, Information Technology
UNIVERSITY OF NORTH CAROLINA
08.2018 - 05.2022
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