Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Christian Thomas

Covington,GA

Summary

Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Off Premise Wine Account Manager

Republic National Distributing Company
11.2022 - Current
  • Sales of entire wine portfolio, including higher tier Estate Group wines
  • Currently serving accounts in the South East Metro Atlanta area since May 8th
  • Increased sales above and beyond company expectations
  • Worked closely with suppliers and management to achieve sales and distribution goals.
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.

Assistant Manager

Nitro 2 Go Beverages
04.2021 - 07.2022
  • Ensuring proper opening and closing duties of the store
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Key holder responsibilities as well as accomplishing day to day operations
  • Making sure all product was put away and stocking duties were accomplished
  • Assisted and directed customers with any questions or concerns
  • Placed any special orders and collaborated with customers for any weddings or special events/requests
  • Worked with sales reps for weekly ordering
  • Entered and priced new items in the system and made sure all inventory items were correct counts.

Account Manager

General Wholesale Company
07.2019 - 04.2021
  • Sales of entire portfolio, including non-alcoholics
  • Serving all off-premise accounts assigned to the route in the Sandy Springs, Decatur, Tucker, Clarkston, Stone Mountain, & Vinings / Cobb Parkway areas
  • Opening new accounts, and managing existing accounts
  • Working closely with suppliers and management to achieve sales and distribution goals
  • Increased sales above and beyond company expectations
  • Worked closely with suppliers and management to achieve sales & distribution goals.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.

Account Manager

Savannah Distributing Company
04.2016 - 07.2019
  • Sales of entire portfolio, including non-alcoholics, beer, liquor, and wine
  • Serving on premise, off premise, convenience stores, chain accounts and event venues in the Southwest Atlanta, Riverdale, Griffin areas
  • Opening new accounts, and managing existing accounts
  • Increased sales above and beyond company expectations
  • Worked closely with suppliers and management to achieve sales and distribution goals.
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.

Craft Beer Ambassador

General Wholesale Beer Company
07.2015 - 04.2016
  • Sales of entire portfolio of craft beers
  • Managing and serving all house accounts in territory which ranged from Tucker to Conyers to Newnan
  • Setting up promotions at accounts such as pint nights and tap takeovers
  • Attending any beer festivals in my area and helping with setup, breakdown, and education of volunteers
  • Assisting in launching of any new product or brand.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Draft Merchandiser

General Wholesale Beer Company
11.2013 - 07.2015
  • Setting up promotions at accounts such as pint nights and tap takeovers
  • Attending any beer festivals in my area and helping with setup, breakdown, and education of volunteers
  • Taking any Emergency Orders to an account if need be
  • Working closely with on-premise sales reps and off-premise sales reps
  • Assisting in launching of any new product or brand.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Updated pricing and signage to complete product displays and educate customers.

Head Bartender

The Corner Pub
01.2006 - 01.2013
  • Safe serving of alcohol
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
  • Making sure all items are stocked and ready to go for each shift
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Assisting in managing the front of house staff
  • Helping in resolving any issues that arose with either the staff and/or customers.

Education

Tucker High School
Tucker, Georgia
06.1997

Skills

  • Account Management
  • Customer Service
  • Teamwork and Collaboration
  • Client Relations
  • Strategic Planning
  • Goal-Oriented

Certification

WSET Wine Level II

References

  • Scott Kanner, 678-665-2664, Account Manager for General Wholesale Company
  • Rudi Robinson, 678-595-1531, Account Manager at Savannah Distributing
  • Happy Harris, 404-409-2617, Supplier Representative at Rescue Dog Wines
  • Jason Byers, 770-856-2614, Board Operator Bally Sports

Timeline

Off Premise Wine Account Manager

Republic National Distributing Company
11.2022 - Current

Assistant Manager

Nitro 2 Go Beverages
04.2021 - 07.2022

Account Manager

General Wholesale Company
07.2019 - 04.2021

Account Manager

Savannah Distributing Company
04.2016 - 07.2019

Craft Beer Ambassador

General Wholesale Beer Company
07.2015 - 04.2016

Draft Merchandiser

General Wholesale Beer Company
11.2013 - 07.2015

Head Bartender

The Corner Pub
01.2006 - 01.2013

Tucker High School

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Christian Thomas