David Sparby
Baltimore,MD
Summary
Experienced account management and sales professional with 13 years in various and diverse industries for multiple Fortune 500 companies. Proven track record of success working in a team environment to deliver on small and large projects with exceptional results for private and government clientele. Dedicated to excellence in customer support, communication, consultative sales, account management, business development, contract negotiation, procurement, and execution of service delivery. Proud to hold myself to high standards of honesty and integrity in everything I do.
Overview
12
12
years of professional experience
Work History
Off-Premise Account Manager
Breakthru Beverage (Gallo Division)
Baltimore
08.2022 - 08.2024
- Developed and implemented an effective sales strategy that increased sales by 8% in the assigned region
- Developed successful customer relationships to boost sales opportunities.
- Established and maintained relationships with key stakeholders in the assigned region
- Developed promotional materials and conducted product demonstrations to increase brand awareness and sales
- Collaborated with cross-functional teams to ensure effective execution of sales initiatives.
- Ensured compliance with industry regulations when dealing with clients.
- Resolved customer complaints regarding product quality, delivery timelines, or service issues.
Regional Account Manager
ELCON Enterprises, Inc.
Washington, D.C.
03.2020 - 07.2022
- Developed relationships with key decision makers at target accounts to gain new business opportunities.
- Conducted market research and analyses to identify new business opportunities and trends
- Resolved customer complaints regarding product quality, delivery timelines, or service issues.
- Developed and implemented strategies to improve contract performance and reduce contract disputes
- Led and managed cross-functional teams to ensure successful project delivery
- Managed client expectations to ensure stakeholders were kept informed and up-to-date with project progress
- Resolved conflicts between workers, subcontractors, and vendors to ensure project deadlines were met
- Conducted regular customer reviews and follow-ups to ensure customer satisfaction and identify areas for improvement
- Utilized CRM software to track customer data, interactions, and activity, resulting in improved customer service
- Handled accounts payable and accounts receivable, resulting in improved cash flow and reduced overdue payments.
Account Manager
Otis Elevator Company
Baltimore
10.2018 - 03.2020
- Developed relationships with key decision makers at target accounts to gain new business opportunities.
- Conducted market research and analyses to identify new business opportunities and trends
- Resolved customer complaints regarding product quality, delivery timelines, or service issues.
- Developed and implemented strategies to improve contract performance and reduce contract disputes
- Led and managed cross-functional teams to ensure successful project delivery
- Managed client expectations to ensure stakeholders were kept informed and up-to-date with project progress
- Resolved conflicts between workers, subcontractors, and vendors to ensure project deadlines were met
- Conducted regular customer reviews and follow-ups to ensure customer satisfaction and identify areas for improvement
- Utilized CRM software to track customer data, interactions, and activity, resulting in improved customer service
- Handled accounts payable and accounts receivable, resulting in improved cash flow and reduced overdue payments.
Supply Chain Account Manager
UPS
Baltimore
05.2017 - 10.2018
- Consulted with customers to negotiate a cost-effective supply chain option (air, sea, rail, etc.) to avoid ensure uninterrupted business operations
- Assisted the management team with inventory tracking and ordering, resulting in improved supply chain efficiency for clients
- Collaborated with cross-functional teams to identify cost-saving opportunities and ensure alignment of supply chain activities with business objectives for clients.
Account Manager
TK Elevator
Washington D.C.
04.2012 - 04.2017
- Developed relationships with key decision makers at target accounts to gain new business opportunities.
- Conducted market research and analyses to identify new business opportunities and trends
- Resolved customer complaints regarding product quality, delivery timelines, or service issues.
- Developed and implemented strategies to improve contract performance and reduce contract disputes
- Led and managed cross-functional teams to ensure successful project delivery
- Managed client expectations to ensure stakeholders were kept informed and up-to-date with project progress
- Resolved conflicts between workers, subcontractors, and vendors to ensure project deadlines were met
- Conducted regular customer reviews and follow-ups to ensure customer satisfaction and identify areas for improvement
- Utilized CRM software to track customer data, interactions, and activity, resulting in improved customer service
- Handled accounts payable and accounts receivable, resulting in improved cash flow and reduced overdue payments.
Education
Double Bachelor - Biology & Spanish
McDaniel College
Westminster05.2011
Skills
- Communication
- Account Management
- Business Development
- Consultative Sales
- Contract Review & Negotiation
- Cross-Functional Collaboration
- Project Management & Service Delivery
- Cost Estimation
- Regulatory and Safety Compliance
Languages
- English
- Spanish
Details
Baltimore, United States, 4436790228
Timeline
Off-Premise Account Manager
Breakthru Beverage (Gallo Division)
08.2022 - 08.2024
Regional Account Manager
ELCON Enterprises, Inc.
03.2020 - 07.2022
Account Manager
Otis Elevator Company
10.2018 - 03.2020
Supply Chain Account Manager
UPS
05.2017 - 10.2018
Account Manager
TK Elevator
04.2012 - 04.2017
Double Bachelor - Biology & Spanish
McDaniel College
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