Martin White
Jackson,MS
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Off Premise Account Manager
Capital City Beverages
01.2023 - 02.2024
- Captured market share within the Madison / Gluckstadt / Canton and Jackson, MS territory through successful sale, distribution, and placement of our beer, seltzer, non-alcohol, and RTD portfolio
- Built business relationships with market leaders, store owners and managers in my designated territory
- Maintained a regular schedule of weekly appointments with accounts in assigned territories
- Handled customer inquiries on product delivery, promotions, and new product availability
- Identified areas of product growth in accounts, sales growth, and worked directly with decision makers in the assigned territory
Personal Online Banking Representative II
Trustmark National Bank
09.2011 - 02.2017
- Educated internet banking customers with general online banking issues (password resets, login id resets, bill pay issues)
- Processed Stop Payment Items
- Supported bank employees with IRA, PRA policies and procedures/distributions/forms
- Answered customers phone call and all questions
- Processed new online banking applications
Urban Lifestyle & Promotions Representative
Atlantic Records
02.2008 - 07.2015
- Created and Developed Marketing Campaigns for local market to promote upcoming music releases from label artists
- Coordinated Artist, DJ, and fan 'Meet and Greet' to market and expand fan bases for artist
- Created & Established Relationships with retail store locations in order to develop co-branding opportunities for Record Label
- Assisted in the booking of artist in local market for performance exposure
- Assisted in coordinating Radio Station visits while artists visited the market to introduce new artist to the market.
Customer Service Representative I
Trustmark National Bank
09.2010 - 08.2011
- Educated bank customers with general customer care issues (daily balances, transfers, hours of operation)
- Processed Stop Payment Items for bank
- Supported bank employees with IRA, PRA policies and procedures/distributions/forms
- Answered customers phone call and all questions
- Processed PRA Loan, Credit Card, & Auto Loan Payments
College Loan Analyst/Customer Service
JP Morgan Chase
09.2007 - 07.2009
- Evaluated quality of Federal and private student loans and assigned risk ratings
- Evaluated information to determine whether schools and universities stayed within guidelines of Government regulations
- Educated clients on programs that allowed suspension of payment of both federal and private loans.
Customer Service/Porting & Relocations Specialist
Cingular Wireless
11.2005 - 10.2007
- Processed all porting and relocation inquires in a call center environment
- Assisted customer service representatives from other cellular providers on porting, relocation, billing, technical, and customer care issues
- Provided information on new devices, plans, coverage, and their benefits to existing and new customers.
Education
Sophomore in Business Management -
Belhaven University
B.A. in Marketing -
Jackson State University
01.2006
Clinton High School
01.2000
Skills
- Sales
- Supervising experience
- Microsoft Word
- Microsoft Outlook
- Customer service
- Marketing
- Team management
- Branding
- Leadership
- Computer skills
- Business development
- Sales management
- Account Management
- Customer Service
- Teamwork and Collaboration
- Client Relationship Management
- Relationship Building
- Documentation And Reporting
- Sales Reporting
- Upselling
- Territory Management
- Revenue Growth
- Business development and planning
- Business Needs Assessment
Certification
Life & Health Insurance License
Additional Information
All Microsoft based programs including Word, Works, Excel, Access, and PowerPoint. Lotus Notes, Internet Explorer, Netscape, and Outlook. Extensive experience in call center procedures and functionalities. Fast Learner, Dependable, Reliable, Hard-Working, Personable.
Timeline
Off Premise Account Manager
Capital City Beverages
01.2023 - 02.2024
Personal Online Banking Representative II
Trustmark National Bank
09.2011 - 02.2017
Customer Service Representative I
Trustmark National Bank
09.2010 - 08.2011
Urban Lifestyle & Promotions Representative
Atlantic Records
02.2008 - 07.2015
College Loan Analyst/Customer Service
JP Morgan Chase
09.2007 - 07.2009
Customer Service/Porting & Relocations Specialist
Cingular Wireless
11.2005 - 10.2007
Sophomore in Business Management -
Belhaven University
B.A. in Marketing -
Jackson State University
Clinton High School