Christian Tolson
Wichita,KS
Summary
Warehouse operations expert with a strong background in customer service, focusing on employee mentoring and safety protocols. Proven track record in implementing best practices to boost efficiency and compliance, leading to successful order fulfillment and quality control.
Overview
10
10
years of professional experience
Work History
Package Handler Trainer
FedEx:Ground
Bel Aire , Kansas
06.2020 - 07.2025
- Trained new package handlers on safe loading and unloading procedures.
- Supervised daily operations to ensure efficient package handling.
- Evaluated trainee performance, delivering constructive feedback for improvement.
- Mentored team members to advance skills and knowledge of processes.
- Implemented best practices for timely package sorting and safe operations.
- Ensured compliance with safety standards in warehouse activities.
- Operated scanning equipment to track package movements accurately.
- Maintained clean scanning area to optimize workflow efficiency.
Order Picker
DB Schenker
Wichita, Kansas
01.2017 - 03.2020
- Operated forklifts and powered industrial trucks to safely move merchandise within warehouse.
- Picked and selected orders accurately based on customer specifications.
- Collaborated with team members to enhance order processing efficiency.
- Utilized warehouse management systems for effective tracking of orders and inventory.
- Assisted in training new staff on picking procedures and safety protocols.
- Fulfilled orders promptly to meet daily operational targets.
- Employed proper lifting techniques to handle heavy objects safely.
- Used scanning equipment for accurate picking, packing, and shipping of orders.
Server
Red Robin
Wichita, Kansas
05.2015 - 05.2017
- Delivered exceptional customer service in high-pressure restaurant environment.
- Maintained cleanliness and organization of dining area during service shifts.
- Accurately processed customer orders, communicating special requests to kitchen staff.
- Trained new servers on menu items and established service protocols.
- Efficiently handled payments using point-of-sale systems while adhering to procedures.
- Resolved customer complaints swiftly to ensure positive dining experiences.
- Demonstrated thorough knowledge of menu items to provide effective recommendations.
- Executed opening and closing duties, including setup of dining area and restocking supplies.
Education
High School Diploma -
Heights High School
Wichita, KS05-2014
Some College (No Degree) - Culinary Arts
Auguste Escoffier School of Culinary Arts
Boulder, CO/Online Skills
- Employee training and evaluation
- Safety compliance and protocols
- Warehouse management
- Shipping and receiving
- Time management and problem solving
- Quality control and assurance
- Equipment operation and maintenance
- Customer service and point-of-sale
- Team collaboration and communication
- Package handling
- Scanning equipment
References
References available upon request.
Timeline
Package Handler Trainer
FedEx:Ground
06.2020 - 07.2025
Order Picker
DB Schenker
01.2017 - 03.2020
Server
Red Robin
05.2015 - 05.2017
High School Diploma -
Heights High School
Some College (No Degree) - Culinary Arts
Auguste Escoffier School of Culinary Arts