Christian Torres
MIAMI,FL
Summary
Dedicated hospitality professional with 13 years of expertise delivering exceptional guest experiences, managing complex situations, and maintaining a high standard safety compliance. Proven track record in efficient customer service, staff management and committment to anticipating guest needs.
Overview
2
2
Languages
11
11
years of professional experience
Work History
Lead Bartender
Don Burrito Kendall
03.2024 - Current
- Oversaw daily bar operations, ensuring efficient service and high customer satisfaction.
- Developed innovative drink menus to enhance guest experience and drive repeat business.
- Maintained a clean and well-organized bar area, ensuring compliance with sanitation standards and enhancing guest experience.
- Managed inventory control, reducing waste through effective stock rotation practices.
Barista
Starbucks
12.2022 - 01.2024
- Provided exceptional customer service, enhancing overall guest experience
- Trained new baristas on beverage preparation and customer service standards
- Streamlined drink preparation processes, improving order fulfillment speed
- Controlled line and crowd with quick, efficient service.
Professional Dance Instructor
Miami Dance Project
08.2015 - 09.2021
- Structured and implemented dynamic dance curricula for various age groups and skill levels.
- Fostered a positive learning environment, encouraging student engagement and creativity.
- Coordinated recitals and performances, ensuring smooth logistics and participant readiness.
- Analyzed student progress through assessments, adapting instruction to meet individual needs.
Host/Server/Busser
Miller's Ale House Kendall
05.2016 - 12.2018
- Managed reservation systems to optimize seating arrangements and minimize wait times.
- Greeted and seated guests promptly, ensuring positive first impressions.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Developed rapport with regular patrons to foster a sense of community within establishment.
Education
High School Diploma -
John A. Ferguson Sr. High
Miami, FL07-2014
Skills
- Professional service standards
- Suggestive selling
- Inventory
- Staff management
- Workplace safety
- Customer service
- Courteous
- Engaging personality
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Lead Bartender
Don Burrito Kendall
03.2024 - Current
Barista
Starbucks
12.2022 - 01.2024
Host/Server/Busser
Miller's Ale House Kendall
05.2016 - 12.2018
Professional Dance Instructor
Miami Dance Project
08.2015 - 09.2021
High School Diploma -
John A. Ferguson Sr. High