Christian Torres-Diaz
Wallkill,NY
Summary
Driven Auto Repair Shop Owner/Technician and former Automotive Technician at Morehead Honda, I excel in automotive diagnostics and business management, enhancing workshop productivity and customer satisfaction. Leveraging technical knowledge and exceptional communication, I've built strong customer relationships and expanded clientele, demonstrating hardworking dedication and problem-solving prowess.
Overview
18
18
years of professional experience
Work History
Auto Repair Shop Owner/Technician
Auto Care Clinic
05.2021 - Current
- Built a loyal customer base with exceptional communication skills, addressing concerns promptly and professionally.
- Strengthened business partnerships with suppliers, negotiating competitive pricing for parts and materials.
- Enhanced workshop productivity by optimizing workspace layout and investing in state-of-the-art tools and equipment.
- Increased customer satisfaction by implementing efficient diagnostic and repair processes.
- Implemented detailed record-keeping systems for accurate tracking of repairs, inventory, and billing information.
- Expanded clientele through effective marketing strategies and strong customer relationships.
- Upheld rigorous quality control standards by conducting thorough inspections of completed repairs before releasing vehicles back to customers.
- Ensured high-quality repairs by staying up-to-date on industry trends, technology advancements, and best practices.
- Managed daily operations for a smooth-running auto repair shop, ensuring timely service completion.
- Prioritized outstanding customer service by going above-and-beyond to exceed client expectations consistently.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
Automotive Technician
Morehead Honda
02.2006 - 05.2021
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Improved vehicle performance by conducting thorough diagnostic tests and repairing or replacing faulty components.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
- Delivered superior results under tight deadlines, managing multiple concurrent projects without compromising quality or attention to detail.
- Reduced vehicle downtime with meticulous preventative maintenance services, extending the life of customers'' vehicles.
Education
Associate of Science -
Orange County Community College
Middletown, NY05.2003
Skills
- Automotive diagnostics
- Vehicle Inspection
- Technical knowledge
- Business Management
- Automotive Repair
- Hardworking and Dedicated
- Problem-Solving
- Attention to Detail
- Diagnostics and troubleshooting
- Teamwork and Collaboration
Timeline
Auto Repair Shop Owner/Technician
Auto Care Clinic
05.2021 - Current
Automotive Technician
Morehead Honda
02.2006 - 05.2021
Associate of Science -
Orange County Community College
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