Christian Tovias
San Benito
Summary
Proficient customer service representative with a solid foundation in IT knowledge and customer service skills. Known for effective problem-solving and adept account management, driving positive outcomes for clients and enhancing overall service quality.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Maximus
Brownsville
08.2022 - Current
- Handled phone inquiries to address and resolve questions related to health insurance coverage.
- Diagnosed and resolved technical issues for the caller's online account.
- Directed escalated situations to the appropriate department to ensure effective resolution of caller issues.
Education
High School Diploma -
River Early College Highschool
Brownsville06-2020
Skills
- Technical support
- Health insurance knowledge
- Online account management
- Issue escalation
- Call handling
- Customer relationship management
- Technical troubleshooting
- Conflict resolution
- Multitasking
- Analytical thinking
Affiliations
Gaming
Game Dev (completed 4 years in high school)
PC Building
Certification
- CompTIA
Currently Taking
CompTIA +
Languages
English
Native/ Bilingual
Spanish
Full Professional
Timeline
Customer Service Representative
Maximus
08.2022 - Current
High School Diploma -
River Early College Highschool
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