Christian Velasquez
228 Orchid RD Levittown,NY
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Assistant Regional Manager
American Pool Enterprises Inc.
11.2012 - Current
- Support Regional Manager in training, developing and supporting on-site staff members to establish their adherence to Company policies, procedures and high standards.
- Anticipate client expectations, seasonal changes within the business approach, staffing needs/changes and make appropriate adjustments accordingly.
- Conduct periodic (weekly) site inspections of all managed areas in order to maintain safety, risk management, customer service (client, resident, guest, member) and American Pool standards.
- Ensure that each location within the region is reflective of the company’s core values, commitments, philosophy and policies.
- Ensure all operation procedures, safety and first rate practices are being demonstrated at every location.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Manager on Duty
Equinox Fitness
05.2010 - 06.2014
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Evaluated employee performance and coached and trained to improve weak areas.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
No Degree - Liberal Arts And General Studies
LaGuardia Community College of The City University of New York
Long Island City, NYHigh School Diploma -
Colegio De Occidente
Tulua, Colombia06.2004
Skills
- Adaptability
- Team leadership
- Staff development
- Time management
- Interpersonal skills
- Product knowledge
- Organizational skills
- Multitasking
- Problem solving
- Operations Management
- Product and Service Knowledge
- Orientation and Training
Certification
- Advanced Service Technician
- Certified Pool Operator
- Lifeguard AED Certification
- CPR Certification
- W42 Certificate of Fitness (Storage and Handling of Hazardous Chemicals)
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Assistant Regional Manager
American Pool Enterprises Inc.
11.2012 - Current
Manager on Duty
Equinox Fitness
05.2010 - 06.2014
No Degree - Liberal Arts And General Studies
LaGuardia Community College of The City University of New York
High School Diploma -
Colegio De Occidente
- Advanced Service Technician
- Certified Pool Operator
- Lifeguard AED Certification
- CPR Certification
- W42 Certificate of Fitness (Storage and Handling of Hazardous Chemicals)
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