Christian Vidal
San Antonio,United States
Summary
Experienced professional with a solid background in communication and technical work, adept at managing tasks and addressing special requests. Proven ability to collaborate effectively with teams and understand consumer behaviors to achieve objectives. Interested in leveraging expertise in cultural, environmental, and consumer insights to enhance service quality and customer satisfaction in a dynamic environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Outdoor Experiences Guide
Recreational Equipment Inc.
01.2022 - Current
- Piloted outdoor hiking and biking experiences program in the San Antonio area.
- Developed an extensive knowledge of local history and culture, enabling the provision of accurate information and insightful interpretive material.
- Facilitated 'How To Ride a Bike' sessions and provided individual coaching support to children and adults.
- Managed and maintained company owned gear and vehicles.
Bike Shop Mechanic
Recreational Equipment Inc.
10.2019 - Current
- Services, maintains and repairs bicycles with focus on efficiency, quality and safety.
- Provided courteous and efficient service to customers, demonstrating strong independence and minimal supervision.
- Demonstrated adaptability by quickly learning new techniques when faced with unfamiliar equipment or systems requiring specialized knowledge.
- Mentored junior mechanics, sharing expertise in diagnostic techniques and repair procedures, contributing to their knowledge base and customer service skills.
Food and Beverage Team Lead/ Cavern Tour Guide
Natural Bridge Caverns
10.2017 - 10.2019
- Worked with POS system to place orders, manage bills, and handled complimentary items.
- Operated and sanitized kitchen and food preparation equipment.
- Balanced cash drawer consistently at the end of each shift, ensuring accuracy in daily financial reports.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Trained new guides on company policies, procedures, and best practices, leading to consistently high-quality tours through cavern systems.
Education
Bachelor of Arts - Anthropology
The University of Texas At San Antonio
San Antonio, TX12.2024
Associate of Science - Computer Science
Northeast Lakeview College
Universal City, TX01.2019
Skills
- Adherence to high customer service standards
- Experience curation
- Food safety and etiquette
- Up-selling techniques
- Teamwork and collaboration
- Exceptional communication
Certification
- CPR and First Aid Certified
- Wilderness First Aid Certified
Timeline
Outdoor Experiences Guide
Recreational Equipment Inc.
01.2022 - Current
Bike Shop Mechanic
Recreational Equipment Inc.
10.2019 - Current
Food and Beverage Team Lead/ Cavern Tour Guide
Natural Bridge Caverns
10.2017 - 10.2019
Bachelor of Arts - Anthropology
The University of Texas At San Antonio
Associate of Science - Computer Science
Northeast Lakeview College
- CPR and First Aid Certified
- Wilderness First Aid Certified
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