Christian Villamor
San Antonio
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Wells Fargo
San Antonio
10.2024 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed positive relationships with customers through friendly interactions.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Resolved customer complaints promptly and efficiently.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Hotel Reservations Agent
Hotel Emma
San Antonio
10.2023 - 03.2024
- Managed online reservations through booking websites such as Expedia or Hotels.com.
- Ensured that all necessary paperwork was completed accurately prior to guest arrival.
- Utilized computer software programs such as Microsoft Office Suite for efficient record keeping.
- Generated weekly reports on occupancy levels, revenue trends and other relevant data for management review.
- Canceled or modified existing reservations as requested by customers while ensuring accuracy of changes in reservation system database.
- Provided detailed information about nearby attractions, restaurants and entertainment venues upon request.
- Developed strong relationships with corporate clients through regular communication regarding discounts, promotions and other offers.
Front Desk Agent
Hotel Emma
San Antonio
05.2022 - 03.2024
- Worked with American express fine hotels and resorts and Triple AAA 5 Diamond Services
- Handled incoming calls promptly and professionally, providing information or transferring calls as necessary.
- Greeted customers in a friendly and professional manner, while providing excellent customer service.
- Handled cash, credit and debit card transactions accurately.
- Utilized problem solving techniques to resolve customer complaints quickly and satisfactorily.
- Greeted customers upon arrival and provided assistance with check-in.
- Interacted kindly with guests, offering assistance and support.
- Resolved guest issues with creative solutions, escalating major concerns to management.
- Demonstrated strong organizational and multitasking skills to manage multiple tasks simultaneously.
- Assisted guests with check-in and check-out procedures ensuring accuracy of all paperwork related to their stay.
- Used computer and database systems to verify information, process purchases and make notes.
- Managed multiple tasks simultaneously while providing excellent customer service on each call.
- Leveraged current technology solutions to increase efficiency within the reservations department.
- Worked closely with other departments such as housekeeping staff to ensure that rooms were ready for occupancy at the time requested by customers.
- Compiled weekly performance metrics to track progress against sales goals.
- Responsible for taking incoming calls from potential customers inquiring about hotel services, rates, and availability.
- Provided exceptional customer service by responding promptly to guests' inquiries and requests.
Guest Service Agent
Courtyard by Marriott
San Antonio
01.2022 - 04.2022
- Maintained an up-to-date knowledge of all hotel services, amenities, promotions, packages and special events.
- Maintained accurate records of all transactions for auditing purposes.
- Processed guest payments quickly and efficiently.
- Greeted guests with a friendly and welcoming attitude.
- Made sure that all safety regulations were followed at all times.
- Answered inquiries about hotel services, facilities and local attractions.
- Performed check-in, check-out procedures for arriving, departing guests according to established standards.
Guest Service Agent
Sonesta ES Suites
San Antonio
03.2021 - 01.2022
- Maintained an up-to-date knowledge of all hotel services, amenities, promotions, packages and special events.
- Streamlined daily operations, including check-in and check-out processes, to increase efficiency, and satisfaction.
- Provided guest assistance and information regarding local attractions and points of interest.
- Managed guest check-in and check-out procedures, reservations and payments.
- Generated reports detailing daily actions, guest numbers, accounting expenses and income and room service usage.
Cashier/Customer Service
Total Wine
San Antonio
03.2020 - 07.2021
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Balanced daily transactions on a computerized point-of-sale system.
- Performed other duties as assigned by management.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Greeted customers and answered any questions they had about the store's products and services.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
Assistant Supervisor
Sea World
San Antonio
06.2019 - 07.2021
- Supervising anywhere between 10 to 25 employees at 1 time
- Communicated with other supervisors, dispatch, security, and EMT for adequate flow through out the park
- Taking care of customers by checking them out fast and precisely.
- Answer phone when it rings and direct customer to the proper department or help customer right then and there.
Sales Associate
Best Buy
San Antonio
09.2019 - 02.2020
- Attended weekly team meetings to review performance goals and objectives.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Maintained cleanliness of store environment including floors, windows, displays.
- Developed promotional strategies to increase sales volume.
- Processed transactions using a point-of-sale system.
- Handled customer complaints in a professional manner.
- Provided accurate information about products, prices and services.
Education
High School Diploma -
Grovetown Highschool
Grovetown, GA05.2016
Skills
- Customer service
- Data entry
- Reservation management
- Conflict resolution
- Microsoft Office
- Relationship building
- Effective communication
- Cash handling
- Customer satisfaction measurement
- Email management
- Sales expertise
- Call center operations
- CRM software
- Call center procedures
- Complaint resolution
Timeline
Customer Service Representative
Wells Fargo
10.2024 - Current
Hotel Reservations Agent
Hotel Emma
10.2023 - 03.2024
Front Desk Agent
Hotel Emma
05.2022 - 03.2024
Guest Service Agent
Courtyard by Marriott
01.2022 - 04.2022
Guest Service Agent
Sonesta ES Suites
03.2021 - 01.2022
Cashier/Customer Service
Total Wine
03.2020 - 07.2021
Sales Associate
Best Buy
09.2019 - 02.2020
Assistant Supervisor
Sea World
06.2019 - 07.2021
High School Diploma -
Grovetown Highschool