Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Christian Wilburn

St. Petersburg,FL

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Licensed Health Insurance Agent

USHEALTH Group
St. Petersburg, FL
06.2023 - Current
  • Prospect potential clients and conduct underwriting to determine eligibility and coverage
  • Review the plan details with clients, ensuring a comprehensive understanding
  • Direct all aspects of customer service tasks for optimal client satisfaction
  • Managed and organized customer data using a CRM system to streamline operations and improve efficiency
  • Coordinate training sessions for new agents on proper phone etiquette in a business environment
  • Elevated to Team Lead position, overseeing activities of 20+ agents
  • Achieved sales exceeding $700,000 for USHEALTH GROUP
  • Ranked among the top 1.2% of sales agents in the South Florida region for the second quarter of 2024
  • Maintain business with over 200 clients

Group Leader

JELD-WEN
Etna, OH
07.2019 - 06.2023
  • Managed day-to-day operations of over 30 general production employees to ensure the timely achievement of standards
  • Optimized workspace functionality with consistent improvement efforts
  • Managed cost-saving efforts on a quarterly basis, leading to a 6% decrease in labor and goods expenditures
  • Created detailed Standard Operating Procedures to streamline operations across all Jeldwen departments
  • Directed monthly LEAN Management projects to enhance operational efficiency
  • Created Excel graphs to track CPU performance, leading to increased production and cost savings on a monthly basis

Lot Technician

Miracle Motor Mart East
Columbus, Ohio
08.2018 - 07.2019
  • Resolved customer issues to maintain high standards of customer satisfaction
  • Provided support in receiving new inventory onto the lot including unloading trucks and verifying VIN numbers
  • Collaborated with team members to deliver proficient and organized customer service
  • Organized inventory records on a computer system including entering information about each vehicle into the database

Education

High School Diploma -

Watkins Memorial High School
Pataskala, OH
05-2019

Skills

  • Objection handling
  • Insurance terminology
  • Inbound call management
  • Enrollment processing
  • Policy analysis
  • Prospect relationship development
  • Compliance
  • Critical thinking
  • Time management
  • Customer service abilities
  • Employee development
  • Relationship building

Certification

Florida 2-15 Life, Health, and Variable Annuity Agent License

  • Maintain Non-Resident licensure in 14 states

5S Lean Management Certification

  • Completed comprehensive training in 5S methodology, focusing on workplace organization, efficiency, and continuous improvement.

Powered Industrial Truck (PIT) Certification

  • Conduct training programs for individuals seeking OSHA-compliant certification in forklift operation (PIT)

Timeline

Licensed Health Insurance Agent

USHEALTH Group
06.2023 - Current

Group Leader

JELD-WEN
07.2019 - 06.2023

Lot Technician

Miracle Motor Mart East
08.2018 - 07.2019

High School Diploma -

Watkins Memorial High School

Similar Profiles

CREATE PROFILE
Christian Wilburn