Christian Young
Summary
Knowledgeable and dedicated customer service professional with experience in the service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
Work History
Clinical Operations Representative
Turning Point Healthcare
08.2024 - Current
- Assist and engage customers in a call center environment with exceptional service, this includes but is not limited to answering questions, offering assistance, and providing product/service information
- Enter and process requests in an efficient and accurate manner
- Verify and update critical data impacting downstream workflows
- Review and maintain service request and call center database for completeness of information
- Review portal system usability and ease of navigation; assists with testing and support
- Perform outbound calls to members, providers and clients, as required
- Provided feedback and recommendations on workflow and database needs to improve quality and processing times, including modifications to provider portal, web design and back-end information
- Assist and process ICD-9/ICD-10 coding medical review for primary care prior authorization.
- Respects and maintains HIPAA confidentiality and guidelines.
Retirement Representative
Empower Retirement
Remote
04.2024 - 06.2024
- Improved client satisfaction by providing exceptional retirement planning services and financial advice.
- Assisted clients in achieving their retirement goals through personalized plans and investment strategies.
- Built strong relationships with clients, leading to increased trust and long-term business partnerships.
- Managed a broad range of retirement accounts, ensuring compliance with regulations and optimal performance.
- Educated clients on the importance of diversification and risk management in their retirement portfolios.
Records Specialist
Litigation Management Inc.
04.2023 - 12.2023
- Enhanced the efficiency of records management by implementing a digital filing system.
- Streamlined the retrieval process for documents by creating a comprehensive indexing system.
- Reduced document processing time by automating routine tasks with customized software tools.
- Ensured accurate recordkeeping by regularly auditing and updating database information.
- Assisted in maintaining compliance with regulatory requirements by conducting regular audits of records management systems.
- Supported legal teams during litigation cases by ensuring timely access to relevant documents and evidence materials.
- Safeguarded sensitive information from unauthorized access using encryption technologies and strict adherence to confidentiality policies.
- Consistently met or exceeded departmental performance metrics related to speed, accuracy, consistency, and completeness in all aspects of the records management function.
- Provided efficient data management for large company-wide data transfers.
Care Coordinator
Forward Healthcare
05.2022 - 10.2022
- Enhanced patient care by developing and implementing comprehensive care plans.
- Improved communication among healthcare providers, streamlining the coordination of services for patients.
- Assessed patient needs and connected them with appropriate resources to ensure optimal health outcomes.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.
- Facilitated appointments and transportation for patients, streamlining access to essential medical services.
- Provided medical billing documentation support for clients and providers.
Customer Service Representative Agent
Activus Connect
04.2021 - 10.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided customer service scheduling for hospital/provider appointments
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Provided information regarding charge accounts and loyalty programs.
- Communicated with customers using strong and clear english grammar on a daily basis
- Enhanced customer satisfaction by efficiently addressing and resolving their concerns and inquiries.
- Unemployment benefits data retrieval and client support.
Education
BBA - Marketing
Georgia Southern University
Statesboro, GAHigh School Diploma -
New Hampstead High School
Bloomingdale, GA05.2018
Skills
- Legal requirements
- Highly organized and Detail-Oriented
- Workflow planning
- Database Maintenance
- Documentation and Control
- Software Applications
- Scheduling
- ICD-10/ICD-9 Coding
Timeline
Clinical Operations Representative
Turning Point Healthcare
08.2024 - Current
Retirement Representative
Empower Retirement
04.2024 - 06.2024
Records Specialist
Litigation Management Inc.
04.2023 - 12.2023
Care Coordinator
Forward Healthcare
05.2022 - 10.2022
Customer Service Representative Agent
Activus Connect
04.2021 - 10.2021
High School Diploma -
New Hampstead High School
BBA - Marketing
Georgia Southern University