Christiana Alaniz
Bullhead City,AZ
Summary
Empathetic, effective and motivated medical assistant that combines extensive clinical experience and knowledge with compassion. Detailed understanding of protocols governing medical test preparation and documentation. Vital asset for processing medical and insurance claims.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Outgoing student pursuing flexible part-time employment with weekend and evening shift options.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Humana
Bullhead City, Arizona
04.2022 - Current
- Assisted pharmacists in preparing prescriptions for filling, including counting tablets and labeling bottles.
- Ensured accurate billing information was included on prescription orders prior to processing them.
- Performed administrative duties such as filing, data entry, answering phones.
- Processed third-party insurance claims for reimbursement of pharmaceuticals.
- Resolved customer complaints regarding product quality or quantity issues.
- Checked expiration dates on drug products prior to dispensing them to customers.
- Adhered to all federal, state and local laws governing the practice of pharmacy technicians.
- Verified accuracy of patient information on prescription orders.
- Provided medication and other healthcare products to customers accurately and efficiently.
- Maintained records of controlled substances dispensed according to state regulations.
- Received verbal prescriptions from physicians or nurse practitioners via telephone, fax or electronic means.
- Monitored stock levels of medications in the pharmacy's inventory system.
- Entered patient profile information into computer systems accurately and completely.
- Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
- Worked with insurance companies to process claims, resolve problems and obtain payments.
- Verified patients' identities at pickup to prevent sale of wrong medications.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Established and updated patient profiles, medications and insurance details.
- Adhered to regulatory guidelines for workplace safety and customer confidentiality.
- Completed and filed patient paperwork, updating records in system with insurance carrier changes and allergy information.
Medical Assistant
Western Arizona Regional Medical Center
Bullhead City, AZ
07.2019 - 03.2022
- Performed preliminary physical tests to accurately record results in patient history summary.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Scheduled appointments for patients via phone and in person.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Organized charts, documents and supplies to maintain team productivity.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Assessed, documented and monitored vital signs for patients within outpatient setting.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
Medical Assistant
North Country Health Care
Bullhead City, AZ
05.2017 - 07.2019
- Scheduled appointments for patients via phone and in person.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Assessed, documented and monitored vital signs for patients within outpatient setting.
- Collaborated with local pharmacies to resolve and clarify issues with patient medication.
- Efficiently performed insurance verification and pre-certification and pre-authorization functions.
Education
Associate of Science - Medical Assisting
San Joaquin Valley College
Visalia, CA08.2018
Skills
- Urine analysis
- Pap smear assistance
- Referral
- Prior authorization
- Charting
- Medical terminology
- Customer Service
- Able to preform under stress
- HIPAA compliance
- Documentation procedures
- Communicating with patient families
- Conflict resolution abilities
- Specimen handling
- Urinalysis testing
- Test Reporting
- Infection Control
- Data Analysis
- Supply Restocking
- Equipment Setup
- Positive Attitude
- Sterile technique
- Documentation And Reporting
- Diagnostic Tests
- Inventory Control
- Analytical Thinking
- Specimen Collection
- Pharmacy operations
- Problem-solving skills
- Proper labeling procedures
- HIPAA
- Filling Prescriptions
- Decision-Making
- Communication
- Problem-Solving
- Verbal Communication
- Critical Thinking
Certification
- Registered Medical Assistant (RMA)
AMT ID: 2872685 Expires:01/01/2025
Timeline
Certified Pharmacy Technician
Humana
04.2022 - Current
Medical Assistant
Western Arizona Regional Medical Center
07.2019 - 03.2022
Medical Assistant
North Country Health Care
05.2017 - 07.2019
Associate of Science - Medical Assisting
San Joaquin Valley College