Summary
Work History
Education
Skills
References
Timeline
Generic

Christiana Berry

Tempe,AZ

Summary

Efficient Authorization Specialist with comprehensive knowledge of medical insurance policies, coding and procedures. Demonstrated ability to liaise effectively between patients, healthcare providers, and insurance companies for smooth transactions. Strengths include strong problem-solving skills, thoroughness in documentation and a keen eye for identifying inconsistencies. Proven impact in previous roles includes streamlined authorization processes, improved patient satisfaction rates, and reduced claim denials.

Work History

Patient Access Senior Authorization Specialist & Quality Coordinator

SimonMed Imaging
Phoenix, AZ
08.2022 - 10.2023
  • Ensure accurate benefit information is entered to reduce insurance rejections and improve processing
  • Aim to maintain quality while providing an empathetic and supportive experience to patients, radiologists, and physician offices
  • Complies with the Documentation Guidelines regarding the status of patient benefits and/or authorizations
  • Discuss benefits and exam coverage issues with patients and/or referring doctors
  • Inspecting workflow while communicating issues and recording inspection results by completing reports, summarizing re-works/errors by inputting data into quality database

Patient Access - Authorization & Revenue Cycle Lead

Banner Imaging
Mesa, AZ
08.2021 - 06.2022
  • Lead, develop, and performance managed a group of new hires and experienced team members while monitoring engagement and retention
  • Lead select special projects related to improving processes to increase efficiency and team outcomes
  • Handle important accounts and projects, coordinating with management, operations, and payers to ensure issues are resolved
  • Identify the root cause of claim exceptions, resolve, and/or escalate issues as appropriate for prompt and effective resolution

Patient Access - Senior Authorization Representative and Trainer

Banner Imaging
Mesa, AZ
02.2020 - 08.2021
  • Responsible for virtual instructor-led new hire training courses, new processes, and procedure courses for existing associates as well as one-on-one training, when needed
  • Provide clear and direct guidance to teammates on questions and expectations
  • Creating and implementing new process training, workflow development and training, communicating further information, and workflow changes
  • Provide coaching and feedback during and after training programs as well as throughout the initial 90 and 120-day review period

Financial Clearance Coordinator

Asante Rogue Regional Medical Center
Medford, OR
05.2019 - 10.2019
  • Identify payer requirements and any additional information required for processed Approval Requests for upcoming surgeries/radiology procedures for all three Asante facilities in Medford
  • Provide ongoing financial education and assistance to our patients throughout the continuum of their care, as an educator, advocate, and liaison
  • Perform verification of benefits, such as charge estimates with adequate supporting documentation for scheduled and unscheduled surgery and radiology procedures
  • Communicate coverage issues to the care coordination/outpatient center clinical staff; work with patients and staff to resolve issues

Education

High School Diploma -

Greenway High School
Phoenix, AZ
05-2013

Skills

  • Effective communication skills
  • Verbal Communication
  • Policy Interpretation
  • Appointment Scheduling
  • Medicaid knowledge
  • Microsoft Office
  • Medical terminology expertise
  • Claims Management
  • Advocacy and Counseling
  • HIPAA Compliance
  • Telephone Etiquette
  • Documentation and paperwork
  • Program understanding and advisement

References

  • Kimberly Johnson, (602) 549-8840
  • Leann Tarter, (602) 502-2869
  • Christy Seibold, (816) 820-9194

Timeline

Patient Access Senior Authorization Specialist & Quality Coordinator

SimonMed Imaging
08.2022 - 10.2023

Patient Access - Authorization & Revenue Cycle Lead

Banner Imaging
08.2021 - 06.2022

Patient Access - Senior Authorization Representative and Trainer

Banner Imaging
02.2020 - 08.2021

Financial Clearance Coordinator

Asante Rogue Regional Medical Center
05.2019 - 10.2019

High School Diploma -

Greenway High School

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Christiana Berry