CHRISTIANA BETHEL
Lowndesboro,AL
Summary
Dynamic and empathetic Customer Care Specialist with a proven track record at Everse, enhancing customer loyalty through exceptional service and conflict resolution. Mastered time management and active listening, ensuring swift, personalized problem-solving. Achieved notable improvements in customer satisfaction, leveraging expertise in data entry and customer service to exceed performance metrics.
Medical billing and coding professional with extensive experience in healthcare administration. Proven expertise in accurately processing claims, ensuring compliance with regulations, and maintaining detailed patient records. Highly collaborative team member focused on achieving results and adapting to changing needs.
Overview
6
6
years of professional experience
Work History
Medical Biller and Coder
AFC Urgent Care
Montgomery, AL
04.2024 - Current
- Managed accurate coding and billing processes for insurance claims, ensuring compliance with regulatory standards.
- Reviewed patient records to verify accuracy of medical codes and documentation prior to submission.
- Streamlined billing procedures, reducing claim denial rates through thorough audits and adjustments.
- Trained new staff on coding practices and billing software, enhancing team efficiency and performance.
- Analyzed claim data to identify trends, implementing corrective actions for improved revenue cycle management.
- Collaborated with healthcare providers to resolve discrepancies in coding and billing inquiries promptly.
- Led initiatives to optimize electronic health record (EHR) utilization for enhanced documentation accuracy.
- Mentored junior billers in best practices for compliance and efficient workflow management within the department.
- Reduced claim denials through meticulous verification of patient eligibility and coverage benefits prior to claim submission.
Customer Care Representative
Everse
11.2022 - 04.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Delivered prompt service to prioritize customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Remote
Customer Service Representative
Ttec
07.2020 - 10.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Delivered prompt service to prioritize customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Remote
Education
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Alabama Connections Academy
05.2020
Skills
- Customer service
- Inbound customer service
- Data entry
- Call center experience
- Problem resolution
- Payment processing
- First call resolution
- Order processing
- Conflict mediation
- Appointment scheduling
- Billing coordination
- Time management
- Empathy and patience
- Active listening
Timeline
Medical Biller and Coder
AFC Urgent Care
04.2024 - Current
Customer Care Representative
Everse
11.2022 - 04.2024
Customer Service Representative
Ttec
07.2020 - 10.2022
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Alabama Connections Academy