Christiana Fernandez

Kingman,AZ

Summary

Dynamic server and bartender with a strong work ethic and exceptional customer service skills. Proven ability to enhance guest experiences through effective communication and timely food delivery. Skilled in cash handling and maintaining cleanliness standards, consistently resolving customer concerns to foster loyalty and satisfaction.

Overview

2026

years of professional experience

Work History

Server / Bartender

El Palacio

Provided exceptional customer service by anticipating guest needs and addressing concerns promptly.
Managed food and beverage orders efficiently, ensuring timely delivery and accuracy.
Maintained cleanliness and organization of dining area to enhance guest experience.
Collaborated with kitchen staff to ensure smooth service flow during peak hours.
Adhered to health and safety regulations, contributing to a safe dining environment.
Bussed and reset tables to keep dining room and work areas clean.
Resolved customer complaints promptly and professionally to maintain positive reputation.
Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.

Server/bartender

La Catrina

Kignamn

05.2024 - 01.2026

Provided exceptional customer service, ensuring a positive dining experience for all guests.
Collaborated with kitchen staff to ensure timely and accurate food delivery.
Maintained cleanliness and organization of dining area, adhering to health and safety standards.
Assisted in training new servers on restaurant protocols and menu offerings.
Handled cash register operations, processing payments accurately and efficiently.
Served food and beverages promptly with focused attention to customer needs.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Maintained a clean and orderly dining area for an enjoyable guest experience.

Server

Golden Corral Buffet and Grill

Kingman, AZ

01.2021 - 05.2024

Provided prompt and courteous service to guests, ensuring positive dining experiences.
Managed multiple tables simultaneously, demonstrating effective time management skills.
Collaborated with kitchen staff to ensure timely food delivery and presentation standards.
Assisted in training new servers on menu knowledge and customer service protocols.
Resolved guest complaints swiftly, enhancing customer satisfaction and loyalty.
Upsold menu items through engaging communication, contributing to overall sales growth.
Cultivated warm relationships with regular customers.

Education

High School Diploma -

Kingman High School

Kingman, AZ

05.2019

Skills

Fast paced

Strong work ethic

Exceptional customer service

Cash handling

Guest engagement

Customer service

Cleanliness standards

Safe food handling

Point of sale operation

Food sales and promotion

Food delivery

Quick learner

Timeline