Mariah Hassler
Mesa,AZ
Summary
Efficient Server known for productivity and ability to complete tasks swiftly. Specialize in customer service, time management, and conflict resolution, ensuring smooth dining experiences. Excel in communication, adaptability, and teamwork, leveraging these skills to meet diverse customer needs and maintain high satisfaction levels, as well as Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server/Bartender
Walk-Ons Sports Bistreaux
Gilbert, US
11.2024 - Current
- Prepared checks, itemizing total meal costs and taxes.
- Providing excellent Customer service
- Stayed informed about daily specials, new menu items, promotions.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Knowledge on Handheld device TOAST and ALOHA
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Took orders from customers accurately and in a timely manner.
Assistant Manager
Ojos Locos Sports Cantina
Mesa, US
10.2019 - 12.2024
- Cost Control
- Inventory and Supply
- Team Leadership
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Job recruiting, Hiring and Training
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Monitored employee attendance records, timekeeping, and payroll information.
- Supervised daily operations including scheduling shifts, assigning duties.
Call Center Agent
APS Credit and Collections
Mesa, US
06.2019 - 10.2019
- Greeted customers in a professional and courteous manner.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Managed customer accounts, including updating account information as needed.
- Offered resolutions to de-escalate calls and solve customer issues.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
Education
High School Diploma -
Sonoran Desert School
Gold Canyon, AZ03-2016
Skills
- Management
- Cash Handling
- Recruiting
- Payroll
- Fast paced
- Multi-task
- Problem solving
- Work ethic
- Restaurant management
- Waitress
- POS
- Guest engagement
- Suggestive selling
- Inventory control
- Staff management
- Customer service
Certification
- Liquor license certification, 05/01/24, 05/01/27
- RBS certification, 05/01/24, 05/01/27
- ServSafe, 05/01/24, 05/01/27
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Server/Bartender
Walk-Ons Sports Bistreaux
11.2024 - Current
Assistant Manager
Ojos Locos Sports Cantina
10.2019 - 12.2024
Call Center Agent
APS Credit and Collections
06.2019 - 10.2019
High School Diploma -
Sonoran Desert School