Christiana Manchester
Chandler
Summary
Customer-focused banking and retail professional experienced supporting both consumer and business clients in fast-paced, high-volume environments. Known for calm, clear communication, accurate documentation, and strong follow-through. Skilled in problem-solving, policy-aligned decisioning, and building job aids/knowledge materials (Excel, OneNote) to improve onboarding and service consistency.
Overview
6
6
years of professional experience
Work History
Retail Business Banking,Frontline Customer Service
JPMorgan Chase
Chandler
12.2025 - Current
- Support customers across consumer and business account needs with a respectful, solution-oriented approach.
- Maintain thorough, accurate notes to ensure continuity of service and clean handoffs.
- Apply process and policy guidelines to resolve inquiries consistently and fairly.
- Project work: Building a OneNote onboarding/knowledge hub to centralize new-hire training materials, job aids, and reference content.
- Create and refine Excel-based job aids and new-hire class agendas to improve readiness and reduce repeat questions.
- Transitioned into a new organization effective 06/01/2026; adapted quickly to updated workflows and expectations.
Sales Associate
HOBBY LOBBY
Chandler
10.2022 - 11.2025
- Greeted customers warmly and offered assistance.
- Helped customers find and select products.
- Kept work area clean, organized and free of clutter at all times.
- Assisted customers with product selection to ensure customer satisfaction.
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers.
- Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously.
- Performed cash register operations accurately according to company guidelines.
- Engaged with guests to understand and anticipate customer service needs.
- Operated cash register and POS to process sales transactions and handle payments.
Sales Associate
HOLLISTER
Chandler
08.2020 - 10.2022
- Greeted customers warmly and offered assistance.
- Helped customers find and select products.
- Kept work area clean, organized and free of clutter at all times.
- Greeted and escorted customers to product racks and shelves to assist with finding merchandise.
- Organized merchandise displays to promote higher levels of customer engagement.
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Operated cash register and POS to process sales transactions and handle payments.
- Engaged with guests to understand and anticipate customer service needs.
- Followed checklist to complete retail store opening and closing activities.
- Opened and closed cash registers, balanced cash drawers, and made deposits.
- Developed an in-depth understanding of the product line and was able to effectively communicate features and benefits to customers.
- Assisted with training new employees on sales procedures.
Education
High School Diploma -
Corona Del Sol
Tempe05-2022
Skills
- Escalation handling & de-escalation communication
- Queue/workload prioritization & time management
- Consumer and business account support
- Accurate documentation & attention to detail
- Root-cause thinking / continuous improvement mindset
- Client relationship management & customer advocacy
- Account maintenance support (policy/procedure aligned)
- Microsoft Excel (job aids, agendas, tracking)
- OneNote knowledge base development
- POS/cash handling (retail)
Affiliations
- New Hire Enablement Knowledge Base (OneNote) | JPMorganChase (Chase)
• Developing a centralized OneNote resource to improve new-hire access to materials, job aids, and learning references.
• Building Excel-based job aids and agendas to support structured onboarding and consistent execution.
Timeline
Retail Business Banking,Frontline Customer Service
JPMorgan Chase
12.2025 - Current
Sales Associate
HOBBY LOBBY
10.2022 - 11.2025
Sales Associate
HOLLISTER
08.2020 - 10.2022
High School Diploma -
Corona Del Sol