Christiana Mingus
Denver,CO
Summary
A Denver native with a BA in Communications, I excel in leading teams of Compliance & Credentialing specialists to achieve company goals while nurturing strong client relationships. Known for my approachability and ability to multitask effectively, I thrive in dynamic environments where creativity is valued. I have a proven track record of facilitating problem-solving on high-risk, critical escalations, ensuring smooth operations and successful outcomes. Dedicated to empowering others, I'm passionate about helping teams grow and clients succeed.
Overview
7
7
years of professional experience
Work History
Compliance & Credential Team Lead/Client Success Specialist
Aya Healthcare
San Diego, CA
11.2021 - 04.2024
- Led a team of nine Compliance & Credentialing specialists to achieve and maintain company objectives, facilitated weekly one-on-one sessions and team huddles.
- Presented in monthly department meetings to go over progress updates, trainings and recognition to promote results and build relationships with other team members in the department.
- Managed escalations and collaborated with leaders in other divisions and departments to problem solve and cross train.
- Cultivated an environment of approachability and open communication to maintain a safe workplace for the team.
- Prioritized internal and external customer service standards, while developing lasting client rapport based on knowledgeable support and consistent service. Provided daily updates on the status of clients travel nurses, assisted with high-stress issues, problem-solving, and creating solutions to ensure client satisfaction.
Credentialing Specialist I, II, III, Senior
Aya Healthcare
06.2019 - 11.2022
- Managed compliance for 100+ travelers simultaneously, skillfully handling high-level, high-stress concerns.
- Reviewed and processed credentialing applications to ensure accuracy, completeness, and compliance with all accreditation standards.
- Prioritized meeting deadlines to prevent delays for the company and travelers, while ensuring exceptional customer service.
- Provided continuous assistance and support to travelers, guaranteeing a seamless process from start to finish.
- Consistently exceeded and maintained company KPIs.
Employee Experience Specialist
Aya Healthcare
12.2018 - 06.2019
- Served as a frontline representative by providing exceptional customer service and managing receptionist duties in a fast-paced environment.
- Coordinated meetings and company meals daily.
Guest Service Representative
L'Auberge Del Mar
Delmar, CA
10.2017 - 11.2018
Education
Bachelor of Arts - Communications
University of Colorado At Colorado Springs
Colorado Springs, CO12-2016
Skills
- Coaching and Mentoring
- Key Performance Indicators
- Client Relations
- Account Updates
- File Management
- Organization skills
- Multitasking and prioritization
- Risk Management
- Compliance Monitoring
- Audit management
Timeline
Compliance & Credential Team Lead/Client Success Specialist
Aya Healthcare
11.2021 - 04.2024
Credentialing Specialist I, II, III, Senior
Aya Healthcare
06.2019 - 11.2022
Employee Experience Specialist
Aya Healthcare
12.2018 - 06.2019
Guest Service Representative
L'Auberge Del Mar
10.2017 - 11.2018
Bachelor of Arts - Communications
University of Colorado At Colorado Springs
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