Shelby Sargent
Mandan
Summary
Experienced leadership professional prepared to guide teams effectively. Strong focus on collaboration and achieving results, ensuring adaptability with changing needs. Proficient in project management, conflict resolution, and strategic planning. Reliable and flexible, fostering cohesive and productive team environment.
Overview
17
17
years of professional experience
Work History
Client Success Team Lead
Capturis, a Conservice Company
Mandan, ND
08.2024 - Current
- Led cross-functional teams to enhance operational efficiency and streamline workflows.
- Implemented process improvements that increased team performance and reduced turnaround time.
- Mentored junior staff, fostering skill development and knowledge sharing within the team.
- Developed training programs to ensure compliance with industry standards and best practices.
- Analyzed performance metrics to identify areas for improvement in team operations.
- Facilitated regular team meetings to promote collaboration and address challenges proactively.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
Client Success Assistant Team Lead
Capturis, a Conservice Company
Mandan, ND
08.2023 - Current
- Generated suggestions for process improvements based on identified areas of improvement.
- Collaborated with other departments to ensure timely completion of projects.
- Developed strategies to improve team productivity, efficiency, and customer service standards.
- Provided technical support to team members when needed.
- Managed employee attendance records accurately and efficiently.
- Organized daily tasks for team members and provided feedback on their performance.
- Assisted in training new employees on company policies and procedures.
- Coordinated with other departments to ensure smooth workflow between teams.
- Maintained accurate records of employee attendance, leave requests, overtime hours.
- Managed multiple tasks simultaneously while meeting tight deadlines.
- Conducted weekly meetings with the team to discuss progress of projects, any issues that may have arisen, and brainstorm solutions as needed.
Customer Account Lead
Capturis
Mandan, ND
10.2013 - Current
- Implemented processes that drove change and improved performance.
- Cultivated strong professional relationships with industry partners and created focused campaigns to drive business development.
- Addressed customer concerns immediately and promptly resolved issues to boost client satisfaction.
- Delivered exceptional account service to strengthen customer loyalty.
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
- Communicated with clients via email, phone, online presentations, screen-share and in-person meetings.
- Cultivated deep knowledge of customer businesses and relationship to company objectives.
- Developed long-term relationships with clients to accurately quote pricing and terms and achieve customer objectives.
- Attended company and industry events to network with potential customers and generate leads.
- Developed strong and long-term client relationships by attentive relationship cultivation.
- Addressed customer questions and concerns regarding products and services.
Assistant Team Lead
Community Options Inc
Bismarck, ND
01.2013 - 10.2013
- Trained new team members, tracked current team members' skills achievement, verified safe operating practices and reported and analyzed work-related injuries.
- Delegated daily tasks to team members to optimize group productivity.
- Assigned projects and distributed tasks to team members as per area of expertise.
Direct Support Professional
HIT Inc
Mandan, ND
04.2009 - 01.2013
- Maintained clean and well-organized environment for client happiness and safety.
- Transported clients to doctor's appointments and errands.
- Enhanced patient wellbeing by supporting participation in recreational activities.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Followed care plan and directions to administer medications.
- Monitored client's well-being, safety and comfort under physician direction.
- Documented current patient information to update vital signs, behaviors and eating habits.
- Advocated for disabled individuals to foster communication and self-expression and achieve goals.
- Developed schedules to help patients adjust to hospital routines and thrive in structured environments.
- Documented client progress in charts and logbooks.
- Improved patient outlook and daily living through compassionate care.
- Assisted client with personal hygiene, mobility and transportation.
- Built strong and trusting rapport with clients and loved ones.
Education
High School Diploma -
Mandan High School
Mandan05-2011
Associate of Arts - Business Administration
Bismarck State College
BismarckSkills
- Employee Development
- Client Service
- Problem investigations
- Report writing skills
- Expense reporting
- Interpersonal and written communication
- 10 key
- Google Sheets
- Google Drive
- Excel
- Customer Service
- Team Supervision
- Work Planning and Prioritization
- Client Support
- Team motivation
- Coaching and Mentoring
- Problem-Solving
- Attention to detail
- Conflict resolution
- Customer focus
- Process improvement
- Influencing skills
- Relationship building
- Client communication
Timeline
Client Success Team Lead
Capturis, a Conservice Company
08.2024 - Current
Client Success Assistant Team Lead
Capturis, a Conservice Company
08.2023 - Current
Customer Account Lead
Capturis
10.2013 - Current
Assistant Team Lead
Community Options Inc
01.2013 - 10.2013
Direct Support Professional
HIT Inc
04.2009 - 01.2013
Associate of Arts - Business Administration
Bismarck State College
High School Diploma -
Mandan High School