Patrick McKnight
Swarthmore,PA
Summary
Organized Team Leader with proven track record of building positive rapport, inspiring trust and guiding teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
7
7
years of professional experience
Work History
Client Success Team Lead
ReminderMedia
04.2023 - Current
- Responsible for overseeing several teams that provide customer service functions, coach clients on the best practices, assist clients with setting up and maintaining their accounts, and identify client pain points to provide additional solutions.
- Educate our clients and employees on the ReminderMedia mission and vision to remind them of their reason for using our products and services, what is reasonable in terms of expectations, and to help ensure each client’s expectations are met.
- Manage, develop, coach, and motivate the Client Success Service Team to develop their sales and service skills by setting individual sales and service targets for team members, through working with the Client Success management team.
- Ensure a high professional standard is achieved and monthly sales targets and KPI targets are met personally and by employees.
- Determine individual coaching strategies and training needs by listening to sales calls daily and developing a strategy that fits the individual sales employee but remains consistent with company SOPs, Mission and Vision.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
Senior Account Representative
ReminderMedia
05.2020 - 04.2023
- Enhanced client satisfaction by providing exceptional service and addressing account inquiries promptly.
- Streamlined account management processes for increased efficiency and improved customer experiences.
- Assisted in the development of sales strategies to target key accounts and improve overall company revenue.
- Negotiated contracts with clients, securing long-term business partnerships and mutually beneficial agreements.
- Resolved escalations for marketing services
- Reduced lost accounts by diffusing cancellation requests
Director of Business Operations
365 Health Services
01.2019 - 04.2020
- Oversaw the day-to-day operations of a Home Health department
- Responsible for getting our agency licensed by the state of PA to provide RN/LPN services to the adult/pediatric population in Philadelphia and the surrounding counties
- Tasked with getting our agency Medicaid and Medicare certified
- Workedd side by side with our Clinical Director to provide nursing services in the home of those who need home health services
- Recruited talented RNs and LPNs
- Increased overall business efficiency by streamlining operational processes and implementing cost-saving measures.
- Spearheaded the development of strategic partnerships, resulting in increased market reach and revenue growth.
Client Services Manager
365 Health Services
06.2017 - 01.2019
- Execute recruiting, hiring, placing, and supervising strategies to develop and manage healthcare professionals.
- Develop a working knowledge of all business operations of the branch office environment.
- Responsible for accelerating sales by developing relationships with clients, employees, and referral sources to determine open needs, successful placements, and identifying additional business opportunities.
- Streamlined internal processes for improved efficiency in handling client requests and managing daily operations.
- Enhanced client satisfaction by implementing effective communication strategies and addressing concerns promptly.
Education
Bachelor of Science - Health Policy And Administration
The Pennsylvania State University
University Park05.2017
Skills
- Performance Monitoring
- Schedule Management
- Regulatory Compliance
- Production Monitoring
- Relationship Management
- Sales/Service
- Communication Skills
Timeline
Client Success Team Lead
ReminderMedia
04.2023 - Current
Senior Account Representative
ReminderMedia
05.2020 - 04.2023
Director of Business Operations
365 Health Services
01.2019 - 04.2020
Client Services Manager
365 Health Services
06.2017 - 01.2019
Bachelor of Science - Health Policy And Administration
The Pennsylvania State University
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