Jeff Bates
Pflugerville,TX
Summary
Freight broker specializing in optimizing logistics solutions and building long-term client relationships. Managed complex freight operations, ensuring timely deliveries and high customer satisfaction. Demonstrated negotiation skills and problem-solving abilities to streamline supply chain processes and meet client needs.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Client Success Team Lead
Arrive Logistics
Austin, TX
03.2025 - Current
- Led early stages of the HVHR-specific ops team.
- Led cross-functional teams to enhance operational efficiency and streamline processes.
- Established goals and expectations for direct report employees and provided feedback on methods for reaching those milestones.
- Collaborated with stakeholders to identify process improvements and drive operational excellence.
- Mentored junior team members, fostering a culture of continuous learning and development.
Client Success Specialist
Arrive Logistics
Austin, TX
05.2022 - 02.2025
- Manage the day-to-day operations of our clients' shipping needs. My specific exposure has largely been over-the-road full truckload dry van shipments. A trailer storage project for an apparel company with excess products was also exciting and rewarding.
- Daily tasks include but are not limited to, load building, appointment scheduling, rate negotiations, issue resolution, managing client expectations, preparing presentations for internal MBRs, scorecard scrubbing, and quoting.
- Collaborate with the sales team to provide insight regarding operations at various shipping and receiving plants, our clients' consignees, and the customer's own preferences.
- Review and resolve issues related to accessorial requests, carrier documentation, and invoice discrepancies.
- Build lasting and expanding relationships with the client. Perhaps nothing is more important than being attentive, understanding, and proactive to a client's needs and concerns.
- Mentor, advise, and "show the ropes" to younger team members.
Food Delivery Driver
Marco's Pizza
Moore, OK
05.2020 - 05.2021
- Traditional pizza delivery job used to help pay some expenses during time at OU.
- Part-time employee averaging 20 hours worked each week.
Foreman or Supervisor and Operator
Nail Commercial Interiors
Oklahoma City, OK
01.2019 - 01.2020
- Received and processed both written and verbal instructions, prints, and work orders.
- Completed work according to schedule and helped struggling team members.
- Monitored daily operations and made adjustments to production line where necessary.
- Researched and resolved time discrepancies.
- Identified and implemented strategic plans based on accurate readings of specifications and solid collaboration with project leadership.
- Full-time employee working 40 hours each week.
Education
Bachelor of Arts - Economics
University of Oklahoma
Norman, OK08-2021
Associate of Science - Business
Oklahoma City Community College
Oklahoma City, OK08-2019
High School Diploma -
Mustang High School
Mustang, OK2004
Skills
- Analytical Problem Solver
- Effective Multitasking
- Effective Communicator
- Process improvement
- Trend tracking
- Relationship building
Certification
- Certified Associate in Project Management (CAPM)
- Open Deck Certified
- Drayage Certified
Education
true
Timeline
Client Success Team Lead
Arrive Logistics
03.2025 - Current
Client Success Specialist
Arrive Logistics
05.2022 - 02.2025
Food Delivery Driver
Marco's Pizza
05.2020 - 05.2021
Foreman or Supervisor and Operator
Nail Commercial Interiors
01.2019 - 01.2020
Associate of Science - Business
Oklahoma City Community College
High School Diploma -
Mustang High School
Bachelor of Arts - Economics
University of Oklahoma