Summary
Overview
Work History
Education
Skills
Timeline
Generic

CHRISTIANA RIVERA

Summary

Experienced with analyzing and identifying root causes of complex problems. Utilizes creative and analytical thinking to develop effective solutions. Knowledge of fostering collaboration and achieving successful outcomes in dynamic settings.

Overview

7
7
years of professional experience

Work History

IXD Problem Solver

Amazon
07.2024 - Current
  • Defined problem to identify, prioritize and select alternatives.
  • Looked outside known experience to find solutions and produce results.
  • Researched and extracted data to improve compliance and percentage metrics.
  • Improved problem-solving skills among team members by implementing innovative training sessions and workshops.

Food and Beverage Supervisor

Firekeepers Casino
09.2020 - 05.2022
  • Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.
  • Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
  • Reduced wait times during peak hours by efficiently allocating resources and coordinating between front-of-house and back-of-house teams.
  • Upheld highest standards of hygiene practices among staff members through ongoing education on sanitation protocols leading to consistent top-rated health inspection scores.

Store Manager

SUBWAY®Restaurants
04.2018 - 09.2020
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.

Education

GED -

Eastern High School
Lansing, MI
01.2009

Some College (No Degree) - Veternarian Technichian

Currently At LCC
Lansing, MI

Skills

  • Self Starter
  • Customer Service/ Obsession
  • Communication
  • Adaptability
  • Problem Solver
  • Management

Timeline

IXD Problem Solver

Amazon
07.2024 - Current

Food and Beverage Supervisor

Firekeepers Casino
09.2020 - 05.2022

Store Manager

SUBWAY®Restaurants
04.2018 - 09.2020

Some College (No Degree) - Veternarian Technichian

Currently At LCC

GED -

Eastern High School

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