Kazi Tasnisa Jannath Lima

Amazon Fulfillment Center - VAR

06.2023 - Current

Defined problem to identify, prioritize and select alternatives.
Looked outside known experience to find solutions and produce results.
Employed various tools and equipment to find solutions to difficult or complex issues.
Researched and extracted data to complete tasks.
Defined problems to make decisions and moved forward to support quick resolution.
Improved problem-solving skills among team members by implementing innovative training sessions and workshops.
Analyzed and understood situation to develop action plan.
Utilized problem-solving skills to reduce or eliminate company expenses.
Improved client satisfaction with detailed needs assessments and tailored solutions.
Resolved associate, tool and service delivery issues revealed by statistical reports.
Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Maintained up-to-date knowledge of product and service changes.
Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Identified and resolved discrepancies and errors in customer accounts.
Cross-trained and provided backup support for organizational leadership.
Investigated and resolved accounting, service and delivery concerns.
Enhanced productivity levels by anticipating needs and delivering outstanding support.
CPR trained so any time handle any save associate life and work for emergency service.

Summary