Christiana Lauderman

• Improved billing accuracy by diligently reviewing invoices and reconciling.
• Maintained up-to-date customer records with accurate contact information, ensuring timely invoice delivery.
• Work closely with attorneys, water authority, settlement companies and code to satisfy leins, settlements, and non payment accounts.
• Used data entry skills to accurately document and input statements.
• Handled account payments and provided information regarding outstanding balances.

Maintained detailed records of customer payments and billing adjustments.

• Greeted customers entering store and responded promptly to customer needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Processed refunds and exchanges in accordance with company policy.
• Assisted customers with questions and inquiries to provide information regarding credit card accounts.

• Received incoming shipments, compared contents against associated records and transmitted to proper department.
• Reviewed order data to verify transactions and shipping dates.
• Verified transactions, product orders and shipping dates and entered information into databases and reports.
• Packed, secured, labeled and applied postage to materials to prepare items for shipment.
• Processed required paperwork to expedite handling of shipped and received goods.
• Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
• Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
• Conducted research to address shipping errors and packaging mistakes.

• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills.
• Cultivated warm relationships with regular customers.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.
• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
• Set positive tone for entire dining experience as first point of contact for incoming guests.

• Lead groups through the brewery reciting a four- page tour script.
• Organize and restock the gift shop
• Managed tour groups by keeping on schedule and quickly handling issues to promote positive experiences.
• Shared historical and cultural context to keep tour informative and provide more profound understanding of area.
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.

• Prepared and make Italian ice, sanitize equipment and prepare for full day operations.
• Stocked, monitored and maintained inventory of diverse products.
• Reported issues to higher management with great detail.
• Processed sales transactions for cash, debit, and credit purchases.
• prepared & delivered bank deposits.

• Served food and beverages promptly with focused attention to customer needs.

• Opened a team for a new location
• Kept a position on the safety team for two years
• Responsible for picking products to be shipped
• Earned employee of the month
• Aided manager in developing and implementing new processes and procedures to improve fulfillment process.

• Greeted customers entering store and responded promptly to customer needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Upsold additional products and services to customers, increasing revenue.
• Had the most guest credit card applications

• Improved billing accuracy by diligently reviewing invoices and reconciling.
• Maintained up-to-date customer records with accurate contact information, ensuring timely invoice delivery.
• Work closely with attorneys, water authority, settlement companies and code to satisfy leins, settlements, and non payment accounts.
• Used data entry skills to accurately document and input statements.
• Handled account payments and provided information regarding outstanding balances.

Maintained detailed records of customer payments and billing adjustments.