NICOLE TRAZO
Waipahu,USA
Summary
Seeking a permanent part-time opportunity where I can contribute strong organizational, administrative, and operations support skills. Operations and Administrative Professional with 10+ years of experience supporting hospitality, event, and office environments. Proven ability to manage office operations, vendor relationships, records, scheduling, financial documentation, and administrative projects with minimal supervision. Skilled at building organized processes, coordinating multiple priorities, and maintaining a professional, customer-focused environment. Recognized for strong follow-through, adaptability, and delivering dependable administrative support.
Overview
27
27
years of professional experience
Work History
BILLING CLERK
Flying Food Group
Honolulu, HI
04.2026 - Current
- Processed invoices and final billing for airline catering operations, ensuring accuracy in financial documentation.
- Coordinated with dispatch, inventory, and operations teams to verify billing information and enhance accuracy.
- Investigate billing discrepancies and maintain organized account records for audit and reporting purposes.
- Compiled billing reports and maintained electronic records to support finance operations.
FOH SERVICE SUPERVISOR
Koromo Katsu & Curry
Aiea, HI
04.2026 - Current
- Supervise daily front-of-house operations while maintaining exceptional customer service standards.
- Deliver coaching, training, and performance support, enhancing team alignment and effectiveness.
- Manage cash handling, tip reconciliation, and end-of-day balancing procedures.
- Supported ownership in operational improvements and restaurant administration.
CATERING SALES MANAGER
Ala Moana Hotel
Honolulu, HI
05.2024 - 03.2026
- Cultivated client relationships from inquiry through event completion for conferences, meetings, banquets, and special events, enhancing client satisfaction and loyalty.
- Negotiated contracts and produced accurate Banquet Event Orders (BEOs).
- Coordinated with multiple departments to execute successful events, ensuring seamless collaboration.
- Nurtured key client accounts, driving repeat business through personalized service and attention to client needs.
- Represented the hotel at community and industry events.
F&B SUPERVISOR
The Lookout at Wai Kai
Ewa Beach, HI
09.2023 - 09.2024
- Supervised daily restaurant operations, including scheduling, reservations, and cash handling, to ensure seamless service delivery.
- Managed OpenTable and Yelp reservation systems, optimizing guest experience and reservation flow.
- Supported operational improvements and executed restaurant events, enhancing overall guest satisfaction.
- Led front-of-house staff while maintaining high service standards.
CATERING MANAGER
The Lookout at Wai Kai
Ewa Beach, HI
04.2023 - 09.2023
- Managed staffing, payroll approvals, and catering operations.
- Coordinated banquet event orders, managed vendor communication, and streamlined event logistics for successful execution.
- Collaborated with culinary, sales, and operations teams to ensure successful events.
- Prepared and analyzed catering revenue and expense reports to inform financial decisions.
OFFICE MANAGER
Cedric Lorenzo, MD
Honolulu, HI
03.2022 - 04.2023
- Supervised office staff and coordinated inventory, purchasing, and vendor relations to support clinic needs.
- Managed physician scheduling and office operations to ensure seamless daily administrative functions.
- Maintained organized office systems to enhance support for efficient clinic operations.
- Coordinated patient scheduling, referrals, and electronic medical records.
CATERING SALES ASSOCIATE
Marian's Catering
Wahiawa, HI
09.2019 - 03.2022
- Coordinated catering sales and logistics for weddings, banquets, corporate events, and private functions, ensuring seamless execution and client satisfaction.
- Managed client communication, scheduling, and event coordination.
- Assisted with daily operations at Manoa Grand Ballroom and Dot's Wahiawa.
- Facilitated transition of business operations during COVID-19 pandemic, adapting services to meet new health guidelines and client needs.
BARTENDER / SERVER
Ladda's Place
Waipahu, HI
07.2017 - 10.2020
- Provided high-volume bar and table service, ensuring efficient cash handling and smooth daily operations.
- Prepared and served a variety of beverages to customers.
- Maintained cleanliness and organization of the bar area.
- Managed inventory and restocked supplies as needed.
SAS & QMC COORDINATOR
Hawaii Residency Program
Honolulu, HI
08.2018 - 08.2019
- Managed schedules, catering, speakers, and event logistics to ensure seamless execution of events.
- Coordinated seminars, meetings, annual banquets, and special events to enhance community engagement.
- Tracked attendance records for events to support departmental reporting and analysis.
ACCOUNTING & ADMIN ASSISTANT
Pono Life Sciences
Honolulu, HI
07.2017 - 12.2017
- Processed accounts payable, ensuring timely payments and accuracy in financial records.
- Coordinated executive meetings and travel arrangements, supporting effective administrative operations.
- Assisted with employee and vendor onboarding, streamlining integration into company processes.
BARTENDER
Dixie Grill
Aiea, HI
01.2016 - 05.2017
- Delivered food and beverage service, ensuring efficient bar operations and high customer service standards.
- Mixed and served beverages following established recipes and customer preferences.
- Maintained cleanliness of bar area, ensuring compliance with health and safety standards.
- Engaged with customers, providing friendly service and addressing any inquiries or concerns.
CATERING & EVENT COORDINATOR
Highway Inn
Waipahu, HI
08.2015 - 02.2016
- Coordinated catering logistics and deliveries, managed inventory, and facilitated customer communications to ensure seamless event execution.
- Coordinated logistics for events, ensuring seamless execution and guest satisfaction.
- Managed vendor relationships to secure services and supplies for events.
- Developed event timelines and schedules to optimize planning and workflow.
PERMIT CLERK
Fast Water Heater
Bothell, WA
09.2014 - 04.2015
- Processed permits and maintained accurate records to support efficient customer service operations.
- Processed permit applications for residential water heater installations.
- Coordinated with local agencies to ensure compliance with regulations.
- Maintained accurate records of permits and approvals in system.
LEAD BARTENDER
Roman Casino
Renton, WA
09.2010 - 09.2014
- Trained new staff, enhancing daily operations and ensuring exceptional VIP guest service.
- Managed bar operations and staff to ensure smooth service at Roman Casino.
- Developed cocktail menus and implemented drink specials to enhance guest experience.
- Trained and mentored new bartenders on techniques and customer service standards.
A/P SPECIALIST
Wunderman
Seattle, WA
08.2009 - 10.2010
- Managed accounts payable, expense reports, reconciliations, and vendor documentation to ensure timely and accurate payments.
- Processed and verified data for marketing campaigns and client communications.
- Collaborated with cross-functional teams to ensure project alignment and execution.
- Maintained databases and ensured accuracy of customer information records.
A/P & A/R ANALYST
Telecom Transport Management
Seattle, WA
04.2006 - 07.2009
- Managed billing, reconciliations, collections, and financial reporting for accurate financial data management.
- Analyzed accounts receivable data to identify discrepancies and resolve issues.
- Reviewed customer credit applications and assessed risk for approval.
- Coordinated with cross-functional teams to streamline billing processes.
BARTENDER
Golden Nugget
Tukwila, WA
11.2005 - 02.2007
- Provided bar service, managed cash handling, and ensured customer support.
- Mixed cocktails and beverages to meet customer preferences.
- Maintained cleanliness and organization of the bar area.
- Provided excellent customer service to enhance guest experiences.
FREELANCE WEDDING PLANNER
Nicole Trazo
Seattle, WA
07.2003 - 11.2005
- Planned and coordinated weddings, managing vendors, timelines, budgets, and event logistics.
TICKETING / VAULT SUPERVISOR
Seattle Mariners
Seattle, WA
02.2000 - 11.2005
- Managed cash operations, reporting, customer service, and staff supervision during high-volume events.
WEEKEND BOOKKEEPER
Chinooks
Seattle, WA
05.2003 - 05.2004
- Reconciled daily sales, prepared bank deposits, and supported payroll and accounting functions.
Education
Meeting & Event Planning Coursework -
Edmonds Community College
Accounting & Business Management Coursework -
Seattle Central Community College
Skills
- Office Administration
- Operations Support
- Administrative Project Coordination
- Vendor Coordination
- Contractor Coordination
- Scheduling
- Calendar Management
- Workflow Management
- Data Entry
- Reporting
- Records Management
- Billing
- Documentation
- Financial Processing
- Inventory Management
- Purchasing
- Office Supplies Management
- Process Improvement
- Organization
- Client Relationship Management
- Customer Relationship Management
- Hiring Support
- Interview Coordination
- Microsoft Office
- Cloud-Based Systems
- POS Systems
- CRM Systems
- Reservation Systems
Timeline
BILLING CLERK
Flying Food Group
04.2026 - Current
FOH SERVICE SUPERVISOR
Koromo Katsu & Curry
04.2026 - Current
CATERING SALES MANAGER
Ala Moana Hotel
05.2024 - 03.2026
F&B SUPERVISOR
The Lookout at Wai Kai
09.2023 - 09.2024
CATERING MANAGER
The Lookout at Wai Kai
04.2023 - 09.2023
OFFICE MANAGER
Cedric Lorenzo, MD
03.2022 - 04.2023
CATERING SALES ASSOCIATE
Marian's Catering
09.2019 - 03.2022
SAS & QMC COORDINATOR
Hawaii Residency Program
08.2018 - 08.2019
BARTENDER / SERVER
Ladda's Place
07.2017 - 10.2020
ACCOUNTING & ADMIN ASSISTANT
Pono Life Sciences
07.2017 - 12.2017
BARTENDER
Dixie Grill
01.2016 - 05.2017
CATERING & EVENT COORDINATOR
Highway Inn
08.2015 - 02.2016
PERMIT CLERK
Fast Water Heater
09.2014 - 04.2015
LEAD BARTENDER
Roman Casino
09.2010 - 09.2014
A/P SPECIALIST
Wunderman
08.2009 - 10.2010
A/P & A/R ANALYST
Telecom Transport Management
04.2006 - 07.2009
BARTENDER
Golden Nugget
11.2005 - 02.2007
FREELANCE WEDDING PLANNER
Nicole Trazo
07.2003 - 11.2005
WEEKEND BOOKKEEPER
Chinooks
05.2003 - 05.2004
TICKETING / VAULT SUPERVISOR
Seattle Mariners
02.2000 - 11.2005
Meeting & Event Planning Coursework -
Edmonds Community College
Accounting & Business Management Coursework -
Seattle Central Community College