Christiana Bostick
Orlando,FL
Summary
Cultivated a strong commitment to delivering outstanding guest experiences through proactive engagement and service excellence.
Overview
11
11
years of professional experience
Work History
Cook L, Disney Culinary (Chef Mickey’s, Ale & Comp
Walt Disney World Resort
Orlando, FL
06.2025 - Current
- Prepared diverse menu items using various cooking techniques and equipment.
- Ensured food safety and sanitation standards were consistently met.
- Collaborated with team members to streamline kitchen operations and improve service efficiency.
- Trained junior staff on cooking methods, portion control, and presentation standards.
- Monitored inventory levels, minimizing waste through effective stock management practices.
- Implemented time-saving procedures that improved meal preparation turnaround times.
- Led kitchen staff in maintaining high-quality food presentation during peak service hours.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Contributed to positive guest experiences by accommodating special dietary needs and requests.
- Mentored junior cooks in refining culinary skills through hands-on guidance.
Hostess
The Renaissance Hotel
Pittsburgh, PA
03.2024 - 06.2025
- Maintains an efficient and courteous restaurant operation by greeting arriving customers, seating, establishing rapport and assisting with restaurant service. Receives and accurately processes payment for restaurant charges.
- Meets arriving customers as they enter restaurant with cordial greeting.
- Escorts to assigned tables, issues menus and solicits rapport in order to accommodate special needs or requests.
- Assigns sections and notifies servers of new seats in their section to ensure the customers receive immediate and proper attention.
- Maintains a highly visible appearance in restaurant during entire shift by remaining at the cashier station and periodically circulating through the restaurant in order to assist servers, to respond to any customer requests and to assess the efficiency of the operation for management.
Night Auditor
Embassy Suites
Pittsburgh, PA
09.2024 - 03.2025
- Emphasized customer service excellence by consistently engaging with guests and employees in a friendly and approachable manner.
- Demonstrated a warm and friendly demeanor to foster positive relationships with clients and colleagues.
- Delivered comprehensive guest service by efficiently handling check-in and check-out procedures, processing reservations, and entering wake-up calls.
- Analyzed and reconciled financial and statistical reports, identifying discrepancies and ensuring alignment with organizational standards.
- Analyzed data and prepared daily reports for distribution to relevant stakeholders.
- Analyzed data and prepared month-end reports for distribution to relevant stakeholders.
- Reviewed and verified all front desk and food & beverage cashier work to maintain financial integrity and operational efficiency.
- Streamlined processes for auditing, reconciling, and consolidating credit card information to enhance operational efficiency.
- Implemented quality control measures to maintain accuracy of all reported numbers and statistical information.
- Streamlined financial information updates in corporate communications network, enhancing data accessibility for stakeholders.
- Oversaw systematic execution of data processing functions across various timeframes to maintain data integrity and accuracy.
- Monitored operations and financial activities, promptly notifying management of any irregularities or policy deviations.
- Evaluated workflows to uncover inefficiencies and collaborated on actionable solutions for improvement.
- Addressed and fulfilled guest requests efficiently, contributing to a positive hospitality environment.
- Contributed to management-directed meetings and training initiatives to support organizational objectives.
- Adapted to changing priorities by undertaking diverse duties as requested by management.
Line Cook/Catering Cook/Coldside Manager
Common Plea Catering
Pittsburgh, PA
09.2024 - 12.2024
- Enhanced guest experience by efficiently managing carving and sauté stations. Achieved seamless service flow by effectively running food during events. Contributed to successful event execution through expert handling of plate-up tasks.
- Studied and implemented all food safety regulations to promote safe food handling practices.
- Oversaw meal execution and synchronized food production timing to deliver cohesive presentations during catering events.
- Followed detailed recipes and production guidelines to deliver high-quality food preparation and cooking.
- Oversaw proper usage and maintenance of kitchen equipment, prioritizing safety and compliance with health standards.
- Managed daily operations of preparing hot and cold foods, ensuring adherence to safety and hygiene standards.
- Monitored and evaluated cooking processes of food service associates to uphold quality and consistency in food preparation.
- Followed established recipes to prepare a range of entrees and menu items, aligning with specific catering orders and contractual requirements.
Cook I
Disney Culinary (Boma, Sanaa, Toledo)
Orlando, FL
01.2024 - 09.2024
- Delivered high-quality stocks, soups, sauces, meats, vegetables, desserts, and other food items, contributing to exceptional culinary offerings in hotels and restaurants.
- Analyzed menu details to forecast food requirements and efficiently procured necessary items from storage.
- Achieved consistent quality in food preparation by accurately measuring and mixing ingredients. Utilized a range of kitchen utensils and equipment, including blenders, mixers, grinders, slicers, and tenderizers, to create soups, salads, gravies, desserts, sauces, and casseroles.
- Achieved flavorful outcomes by expertly baking, roasting, broiling, and steaming a variety of meats, fish, and vegetables. Enhanced dishes through strategic seasoning application during cooking, resulting in improved taste satisfaction.
- Monitored and enforced legal requirements and safety standards for alcohol service operations.
- Monitored and enforced sanitation safety and alcohol control measures to protect both establishment and patrons.
- Executed service protocols based on Disney's 5 Keys fundamentals and company guidelines to maintain operational excellence.
Line Cook/Catering Cook
Common Plea Catering
12.2023 - 01.2024
- Attends functions for plate-up, carving, serving, saute station, running food, etc
- Learning and following all food safety guidelines
- Responsible for execution of the meal and understanding the timing of food production and to have all components of presentation during catering events
- Cooking and preparing food according to production guidelines and recipes
- Safely operating all kitchen equipment
- Rotate preparing hot and cold foods
- Overseeing the cooking activities of food service associates as assigned by Chef
- Preparing various entrees and menu items following established recipes and according to Catering Orders/Contracts
Administrative Support Coordinator
Level Up Consulting Services
Pittsburgh, PA
06.2022 - 11.2023
- Established and executed administrative systems, procedures, and policies.
- Streamlined administrative workflow by analyzing processes and implementing cost reduction strategies.
- Optimized systems and procedures through comprehensive analysis of operating practices and strategic implementation of changes.
- Cultivated administrative staff capabilities through targeted information dissemination and training initiatives.
- Oversaw inventory log maintenance and office supply procurement.
- Facilitated communication between technical support staff and office personnel regarding equipment issues.
- Managed vendor payments, facility maintenance, and oversight of daily administrative expenses.
- Facilitated scheduling of meetings to enhance team collaboration. Responded to phone inquiries to provide timely assistance. Organized and maintained digital and physical records for easy access.
- Facilitated agenda preparation and documented meeting discussions through detailed notes and transcriptions.
Administrative Coordinator
Omicelo LLC
Pittsburgh, PA
06.2022 - 11.2023
- Managed vendor payments, facility maintenance, and oversight of daily administrative expenses.
- Coordinated meeting schedules to support team efficiency. Answered phone calls to provide timely assistance and information. Organized and maintained both digital and physical records for easy access.
- Facilitated agenda preparation and documented meeting discussions through detailed notes and transcriptions.
- Facilitated preparation of reports and presentations to enhance decision-making processes.
- Diagnosed administrative challenges through comprehensive information analysis and implemented effective solutions.
- Cultivated strong relationships with customers and internal teams by researching and developing innovative services and methods.
- Oversaw administrative productivity initiatives aligned with management directives.
- Ensured operational continuity by documenting and communicating necessary actions to management.
- Directed employee actions through comprehensive research, development, and documentation of administrative policies, procedures, methods, and guidelines.
- Executed departmental and organizational missions through completion of relevant tasks and projects.
Front Desk Associate
Hampton Inn Waterfront
Pittsburgh, PA
09.2021 - 05.2022
- Delivered exceptional guest service experiences, ensuring client satisfaction throughout stays.
- Facilitated welcoming experiences for clients upon arrival.
- Supervised daily booking activities and confirmed room readiness before guest check-in.
- Oversaw coordination of luggage collection and storage operations.
- Supervised check-in and check-out procedures, ensuring accuracy in reservations and financial transactions.
- Resolved guest requests, including in-room dining, with efficiency and professionalism.
- Facilitated resolution of customer complaints through active listening and problem-solving techniques.
- Facilitated personalized service delivery for special guests, including individuals with disabilities, elderly patrons, children, and VIPs.
- Facilitated communication between guests and staff, ensuring timely resolution of customer concerns.
- Communicated hotel services, including breakfast and dining options, to clients.
- Championed promotion of hotel amenities, conveniences, and programs to enhance guest experience.
- Oversaw guest relations team, including receptionists and concierges, to uphold compliance with all standards and operating procedures.
- Assisted in daily task management by assigning responsibilities and monitoring progress. Helped team members stay on track with their assignments. Supported project completion through regular check-ins and updates.
- Evaluated customer feedback from hotel guestbook and online reviews to identify improvement opportunities.
- Identified and recommended local tourist attractions, dining establishments, and shopping venues.
- Cultivated strong relationships with regular hotel clients to enhance customer loyalty.
Server
Hungarian Social Club Homestead
12.2020 - 01.2022
- Interacting with customers by confirming bottles, taking their orders, making recommendations, providing them with accurate bills, serving them food and drinks, processing payments, and supplying them with whatever they need in a timely manner.
- Handling multiple tables and tasks in an efficient manner.
- Cleaning and clearing tables.
- Assisting with opening and closing duties, such as preparing for guest entry and restocking items, such as straws, napkins, etc.
- Learning about food and beverages, such as wine, beer, and cocktails.
- Taking inventory of supplies.
Benefits Verification Specialist
Amerisource Bergen
01.2021 - 09.2021
- Collects and reviews all patient insurance information needed to complete the benefit verification process.
- Reviews all patient insurance information needed to complete the benefit verification process.
- Triages cases with missing information to appropriate program associate.
- Verifies patient specific benefits and precisely documents specifics for various payer plans including patient coverage, cost share, and access/provider options.
- Identifies any restrictions and details on how to expedite patient access.
- Could include documenting and initiating prior authorization process, claims appeals, etc.
- Completes quality review of work as part of finalizing product.
- Reports any reimbursement trends/delays to management.
- Performs related duties and special projects as assigned.
- Applies company policies and procedures to resolve a variety of issues.
Assistant Manager
Massage Envy
09.2020 - 01.2021
- Support Spa director in all levels of clinic operations.
- Resolve client issues in a timely and courteous manner.
- Proficient in onboarding and leading by example.
- Attend and participate in management strategy meetings.
- Maintain a clean and friendly facility.
- Assist in conducting quarterly audits.
- Uphold individual strong sales performance and support overall team performance.
- Share the responsibility of covering the front desk.
- Reports and resolves employee issues with upper management.
- Innovative in upholding and improving systems.
Center Manager
European Wax Center
10.2018 - 08.2020
- Recruiting, interviewing, and onboarding new associates.
- Terminating ineffective associates.
- Training associates.
- Managing time off requests.
- Observing and evaluating associate performance.
- Evaluating center performance on a quarterly basis.
- Conducting sales contests.
- Conducting individual/team meetings.
- Reading/distributing network notifications.
- Managing guest issues.
Guest Service Associate
European Wax Center
07.2017 - 08.2020
- Responsible for all opening and closing procedures of the center
- Responsible for managing the flow of guests in and out of the center and assisting with questions as needed.
- Responsible for managing the Reservation Book with regards to the guest’s requests and associate’s availability.
- Responsible for selling and educating all guests on benefits and savings of Wax Passes based on consistency of the guest’s waxing.
- Responsible for maintaining cleanliness as well as organization in the front of the center.
- Responsible for educating guests on current in-center promotions.
- Responsible for managing and exceeding center and individual goals.
Cashier/Cook
Sheetz
05.2016 - 11.2016
- Responsible for greeting customers and providing an excellent experience (Total Customer Focus).
- Prepared food and beverage items in a fast and friendly manner to meet customer expectations.
- Maintained proper food and beverage safety procedures to ensure quality, satisfactory products.
- Completed customer transactions accurately/efficiently and ensured compliance with applicable age restricted product regulations such as tobacco products in store.
- Maintained a neat and clean appearance in the store, kitchen, and dining areas, as well as outside of the store during entire shift.
Hostess/Server Assistant
Red Lobster
10.2015 - 04.2016
- Responsible for welcoming each guest to our restaurant and seating them in an available section that best fit their needs in a friendly and quick manner.
- Responsible for answering phone calls to restaurant and providing them with appropriate service and accurate wait times based on current flow of restaurant.
- Responsible for informing guests of our current promotions and daily specials.
- Responsible for maintaining cleanliness of foyer, restrooms, and outside areas throughout each shift.
- Making for a better dining experience by being observant and replenishing beverages or serving beverages as needed or requested.
- Responsible for marking each available, turning, or unavailable tables into our system to make for accurate availability of seating
- Responsible for maintaining communication with servers throughout each shift.
- Granting each guest farewell and welcoming them back.
- Maintaining high energy and pleasant service throughout entire shift.
Chipotle Crew Member
Chipotle Mexican Grill
08.2014 - 10.2015
- Responsible for being a part of a team of top performers who are empowered to achieve high standards within our restaurant.
- Responsible for prepping and preparing food as well as setting up restaurant at the beginning each shift.
- Responsible for greeting each guest and preparing their meals friendly and quickly.
- Responsible for keeping the line fully stocked with food at the start and between each shift.
- Responsible for communicating with grill and cashier for efficient and accurate service.
- Responsible for setting up dining room and drink station prior to opening each day.
- Responsible for welcoming each guest into restaurant.
- Responsible for maintaining cleanliness of dining room, restrooms, and outside area throughout each shift.
- Responsible for sporadically checking tables ensuring the quality of service was well during their time there.
- Responsible for following cash handling procedures and opening & closing drawer each shift.
- Responsible for assisting with any additional customer request and closing out the purchase.
- Responsible for keeping track of online orders as well as distribution of orders in fast and friendly manner.
Education
High School Diploma - undefined
Gateway High School
06.2016
Skills
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly
- Demonstrated commitment to professional standards and ethical practices
- Executed multiple tasks simultaneously to enhance operational efficiency
- Demonstrated meticulous attention to detail in all tasks and projects
- Thrives in dynamic, high-pressure settings while maintaining productivity
- Executed comprehensive administrative functions to enhance operational efficiency
- Adapted to changing circumstances and requirements with agility
- Adapted swiftly to new concepts and processes, demonstrating strong learning agility
Timeline
Cook L, Disney Culinary (Chef Mickey’s, Ale & Comp
Walt Disney World Resort
06.2025 - Current
Night Auditor
Embassy Suites
09.2024 - 03.2025
Line Cook/Catering Cook/Coldside Manager
Common Plea Catering
09.2024 - 12.2024
Hostess
The Renaissance Hotel
03.2024 - 06.2025
Cook I
Disney Culinary (Boma, Sanaa, Toledo)
01.2024 - 09.2024
Line Cook/Catering Cook
Common Plea Catering
12.2023 - 01.2024
Administrative Support Coordinator
Level Up Consulting Services
06.2022 - 11.2023
Administrative Coordinator
Omicelo LLC
06.2022 - 11.2023
Front Desk Associate
Hampton Inn Waterfront
09.2021 - 05.2022
Benefits Verification Specialist
Amerisource Bergen
01.2021 - 09.2021
Server
Hungarian Social Club Homestead
12.2020 - 01.2022
Assistant Manager
Massage Envy
09.2020 - 01.2021
Center Manager
European Wax Center
10.2018 - 08.2020
Guest Service Associate
European Wax Center
07.2017 - 08.2020
Cashier/Cook
Sheetz
05.2016 - 11.2016
Hostess/Server Assistant
Red Lobster
10.2015 - 04.2016
Chipotle Crew Member
Chipotle Mexican Grill
08.2014 - 10.2015
High School Diploma - undefined
Gateway High School