Christian Angelo Marcos
Administrative Professional
Taguig City
Summary
Administrative Professional with experience in program coordination, healthcare and retail operations, project support, and employee engagement. Skilled in coordinating cross-functional initiatives, managing administrative processes, organizing events, preparing reports, and delivering efficient operational support in fast-paced environments. Recognized for strong organizational skills, attention to detail, and the ability to collaborate effectively while maintaining a high standard of service and professionalism.
Overview
3
3
Languages
14
14
years of post-secondary education
9
9
years of professional experience
Work History
General Administration Analyst
TELUS International Philippines
03.2024 - Current
- Lead the planning, coordination, and execution of employee engagement programs, recognition initiatives, and site-wide events to promote team engagement and workplace culture.
- Manage end-to-end event logistics, including project planning, budget tracking, vendor coordination, procurement, facility reservations, and post-event evaluations.
- Develop and maintain program communications, presentations, newsletters, posters, videos, GIFs, and other multimedia materials using Google Workspace, Canva, and other creative tools.
- Coordinate with Operations, Workforce Management, Facilities, IT, Procurement, Finance, and other cross-functional stakeholders to ensure successful program execution.
- Prepare executive presentations, reports, dashboards, and engagement scorecards, including SOPA (State of the Program), Monthly Business Reviews (MBRs), and operational updates.
- Monitor program budgets, process billing and payment requests, and maintain accurate financial records related to engagement initiatives.
- Administer employee engagement trackers, surveys, attendance monitoring, incentive programs, and reporting to support data-driven decision-making.
- Maintain program documentation, meeting minutes, project timelines, and administrative records while ensuring compliance with organizational standards.
- Support operational projects and process improvement initiatives by identifying opportunities to enhance employee experience and program effectiveness.
- Provide administrative support to program leadership by scheduling meetings, preparing documentation, coordinating communications, and managing multiple priorities in a fast-paced environment.
Appointment Scheduler
TELUS International Philippines
02.2023 - 03.2024
- Managed a blended line of business (voice and back-office) supporting patients with radiology appointment scheduling and related inquiries.
- Scheduled, rescheduled, and canceled radiology appointments while ensuring accuracy and compliance with client protocols.
- Verified patient information, appointment details, and provider availability to facilitate efficient scheduling.
- Assisted patients by providing clear instructions regarding their appointments, preparation requirements, and general inquiries.
- Processed back-office tasks, including appointment updates, documentation, and data validation to maintain accurate patient records.
- Collaborated with healthcare facilities, providers, and internal teams to ensure seamless coordination and timely resolution of scheduling concerns.
- Maintained high standards of customer service while handling confidential patient information in accordance with HIPAA and company policies.
- Consistently met quality, productivity, and service-level performance metrics in a fast-paced healthcare environment.
DESO Technical Support - COMELEC
COMELEC San Isidro, Isabela
05.2022 - 05.2022
- Identified issues, analyzed information and provided solutions to problems.
- Report during the scheduled Final Testing and Sealing and on Election Day in the Voting Center where they are assigned.
- Remain in the assigned Voting Center for the entire duration of the Final Testing and Sealing; and on Election Day, until ALL the activities are concluded.
- Report to the CEMAC during the conduct of the Final Testing and Sealing and on Election Day.
- Assist the Electoral Boards in the installation of the VCM, if so required.
- Troubleshoot the VCM in case of technical issues and provide solution. In case the technical issues cannot be resolved, refer to the CEMAC for the proper resolution.
Administrative Assistant II
Southern Isabela Medical Center
07.2021 - 03.2022
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Executed record filing system to improve document organization and management.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Scheduled conference rooms, prepared agendas and maintained calendars to prepare for meetings and events.
- Offered technical support and troubleshot issues to enhance office productivity.
- Edited documents to improve accuracy of language, flow and readability.
- Scheduled office equipment repair and maintenance to extend equipment lifespan and prevent unplanned downtime.
- Scheduled office meetings and client appointments for staff teams.
- Recorded meeting minutes to provide historical account of actions, measure progress against strategic plan and drive accountability.
- Updated spreadsheets and databases to track, analyze and report on performance and sales data.
Operations Supervisor
Teleperformance Philippines
04.2021 - 05.2022
- Motivated and trained employees to maximize team productivity.
- Recruiting quality employees to provide high-quality customer support.
- Evaluating the performance of your assigned employees, delivering positive and/or negative feedback, and addressing any shortcomings.
- Designing and implementing departmental policies, procedures, goals and objectives.
- Evaluating and reporting on department metrics to upper management.
- Developing strategies to improve department metrics and performance.
- Improving the work environment and operations of your department and the organization as a whole.
Flex Operations Supervisor
Teleperformance Philippines
11.2020 - 04.2021
- Motivated and trained employees to maximize team productivity.
- Recruiting quality employees to provide high-quality customer support.
- Evaluating the performance of your assigned employees, delivering positive and/or negative feedback, and addressing any shortcomings.
- Designing and implementing departmental policies, procedures, goals and objectives.
- Evaluating and reporting on department metrics to upper management.
- Developing strategies to improve department metrics and performance.
- Improving the work environment and operations of your department and the organization as a whole.
Associate Representative
Teleperformance Philippines
06.2020 - 11.2020
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Resolved problems, improved operations and provided exceptional service.
- Worked with customers to understand needs and provide excellent service.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Identified issues, analyzed information and provided solutions to problems.
- Adhered to social distancing protocols and wore mask or face shield.
- Participated in team-building activities to enhance working relationships.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
- Improved operations through consistent hard work and dedication.
- Carried out day-to-day duties accurately and efficiently.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Exceeded goals through effective task prioritization and great work ethic.
Associate Representative
Teleperformance Philippines
09.2019 - 06.2020
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Resolved problems, improved operations and provided exceptional service.
- Worked with customers to understand needs and provide excellent service.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Identified issues, analyzed information and provided solutions to problems.
- Adhered to social distancing protocols and wore mask or face shield.
- Participated in team-building activities to enhance working relationships.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
- Improved operations through consistent hard work and dedication.
- Carried out day-to-day duties accurately and efficiently.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Exceeded goals through effective task prioritization and great work ethic.
Dance Trainee
G Force Philippines
08.2018 - 07.2019
- Coordinated with choreographers to enhance and refine movements to properly enact intended vision.
- Developed professional relationships with different dance professionals, choreographers and performers by actively listening and effectively communicating.
- Collaborated with choreographers to refine or modify dance steps.
Technical Support - OJT
Love Radio Station
01.2018 - 03.2018
- Install and operate all equipment such as audio mixing consoles, media control systems, oscilloscopes, frequency analyzers and satellite receivers used to broadcast radio and television programs.
- Maintain equipment to ensure that it functions properly.
- Quickly and effectively troubleshoot problems with transmissions.
Education
Bachelor of Science - Computer Engineering
AMA Computer College
Santiago City, Isabela, Philippines 05.2014 - 05.2018
High School Diploma -
San Isidro National High School
San Isidro, Isabela, Philippines 06.2010 - 04.2014
Primary School - Primary School
San Isidro East Central School
San Isidro, Isabela, Philippines 06.2004 - 04.2010
Skills
- Technical support and assistance
Report preparation
Software Debugging
Performance Optimization
Scheduling
Strategic planning
Flexible and Adaptable
Problem-Solving
Critical Thinking
Hobby
Dancing is something I've been doing even when I didn't know a thing about it. I've been told a lot of things, there are people to judge me of course but I don't care. I tried my hand at everything I thought I could do, and some of them turned out to be great. Dancing is one such. Now it's not just a hobby you, it's something that brings relaxation. Something that helps me when I feel low. It might sound funny but sometimes I have to control myself from dancing, when the best of songs are being played. Dancing is not just about learning or performing it's about enjoying. I trained for more than a year on one of the famous dance center here in the Philippines and was able to perform twice on their biggest dance concert. More than enough reasons for loving it, it has got a different aura, a different kind of feeling that it gives.
Timeline
General Administration Analyst
TELUS International Philippines
03.2024 - Current
Appointment Scheduler
TELUS International Philippines
02.2023 - 03.2024
DESO Technical Support - COMELEC
COMELEC San Isidro, Isabela
05.2022 - 05.2022
Administrative Assistant II
Southern Isabela Medical Center
07.2021 - 03.2022
Operations Supervisor
Teleperformance Philippines
04.2021 - 05.2022
Flex Operations Supervisor
Teleperformance Philippines
11.2020 - 04.2021
Associate Representative
Teleperformance Philippines
06.2020 - 11.2020
Associate Representative
Teleperformance Philippines
09.2019 - 06.2020
Dance Trainee
G Force Philippines
08.2018 - 07.2019
Technical Support - OJT
Love Radio Station
01.2018 - 03.2018
Bachelor of Science - Computer Engineering
AMA Computer College
05.2014 - 05.2018
High School Diploma -
San Isidro National High School
06.2010 - 04.2014
Primary School - Primary School
San Isidro East Central School
06.2004 - 04.2010