Motivated and results-driven professional seeking to leverage sales, customer service, and leadership experience while continuing education and career growth.
Overview
11
11
years of professional experience
Work History
Crew Member
Wendy’s
05.2016 - 03.2017
Prepared food, maintained cleanliness, and assisted with closing duties
Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction.
Operated kitchen equipment, adhering to safety and sanitation standards.
Customer Service / Sales Representative
Spectrum / Charter Communications
07.2021 - 08.2022
Handled 60–100 inbound calls daily regarding billing and service concerns
Maintained customer satisfaction while navigating multiple systems simultaneously
Consistently met sales goals through upselling services and products
Selected as a 1-on-1 mentor for new hires within 3 months
Ranked Top 15 nationally in Voice ID enrollments (out of 4,000+ CSRs)
Assistant Manager
Skyline
09.2022 - 07.2023
Facilitated team support and operational oversight during shifts to maintain efficiency and productivity.
Guided new employees through training processes to ensure seamless integration and optimal team performance.
Supervised drive-thru and front-of-house operations to ensure efficiency during peak hours.
Demonstrated high sales proficiency, resulting in three monthly cheesecake sales contest victories.
Appointed to coordinate food preparation and service at Cincinnati Reds Stadium, facilitating the sale of 500–800 coneys during peak events.
Residential Connectivity Sales Specialist
Spectrum / Charter Communications
07.2023 - 12.2026
Facilitated direct sales efforts through door-to-door outreach, targeting 60–100+ residences each day to enhance market presence.
Achieved consistent monthly average of over 20 new customer sign-ups.
Established trust and rapport with prospective clients to facilitate successful sales outcomes.
Demonstrated persistence and resilience in a high-rejection environment
Trained and mentored new sales team members on product offerings and techniques.