Christian D. Allen
Omaha,NE
Summary
Strong leader and reliable individual with outstanding customer service skills seeking employment for an opportunity to secure a position that will lead to a long term career. I look forward to enhancing my educational and professional skills with a stable company that will allow me to demonstrate my customer service, leadership and communication skills.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Signature Performance
Omaha, NE
06.2024 - Current
- My duties are to provide outstanding support to diverse clientele.
- Help veterans and providers with medical and dental claims processing and resolution.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Delivery Driver
DoorDash
Omaha, Nebraska
02.2022 - Current
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Maintained accurate records of goods delivered and collected payments as required.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
- Provided excellent customer service by answering inquiries about products or services being delivered.
- Received daily delivery instructions and route assignments from dispatch.
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
Customer Service Representative
Sav-Rx
Omaha, NE
12.2023 - 02.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Responded to customer requests for products, services, and company information.
- Assisted with processing claims, tracking and setting up delivery orders.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Take inbound calls from customers and providers and answer questions about prescription benefits by phone and email.
Customer Service Agent
Ubiquity Global Services
Omaha, NE
06.2023 - 12.2023
- Provide continuous phone support
- Handle transportation reservations via phone, email, fax, text
- Addresses customer questions regarding service details
- Streamlined communication between departments, ensuring timely resolution of customer concerns.
- Update customer records with current account details
- Selects and explains optimal solutions for rapid resolution
Mail Handler Assistant
USPS
Omaha, NE
10.2022 - 02.2023
- Sorted incoming mail according to established procedures and distributed it to appropriate departments.
- Assisted in loading and unloading mail from delivery trucks, sorting mail into bins, and delivering mail to other departments.
- Operated automated equipment such as inserters, sorters, folders, scales, and labelers.
- Maintained records of incoming and outgoing mail including tracking numbers for parcels.
- Processed outgoing mail by placing postage on packages, weighing packages for accurate postal rates, and arranging pickup times with the post office.
- Inspected parcels for proper sealing before they were sent out and ensured that all items were securely packaged.
Education
Some College (No Degree) - Medical Assisting
Associated Technical College
Los Angeles, CASome College (No Degree) - General Studies
Metropolitan Community College
Omaha, NEHigh School Diploma -
Omaha Central Highschool
Omaha05-2010
Skills
- Data Entry
- Inbound and Outbound Calling
- Data Collection
- Complaint resolution
- Microsoft Outlook
- Professional telephone demeanor
- Delivery Scheduling
- Computer Proficiency
- Payment Processing
- Hospitality and accommodation
- Call center procedures
- Microsoft Excel
- Courteous demeanor
- Multi-Task Management
- Customer Relationship Management (CRM)
Timeline
Customer Service Representative
Signature Performance
06.2024 - Current
Customer Service Representative
Sav-Rx
12.2023 - 02.2024
Customer Service Agent
Ubiquity Global Services
06.2023 - 12.2023
Mail Handler Assistant
USPS
10.2022 - 02.2023
Delivery Driver
DoorDash
02.2022 - Current
Some College (No Degree) - Medical Assisting
Associated Technical College
Some College (No Degree) - General Studies
Metropolitan Community College
High School Diploma -
Omaha Central Highschool